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New Router No Internet Access

shiobi12
Grafter
Posts: 51
Registered: ‎14-09-2013

New Router No Internet Access

Hi there,
I purchased a third party router as Plusnet told me my internal equipment could be the cause of the problem with the upsync speed. I'm using TP-LINK Archer D2.
I enter all of the details but I can't seem to get the internet access. All of the lights light up on the router but no internet access.
Broadband Username/Login name username@plusdsl.net
Connection Type / Encapsulation PPPoA /PPP over ATM
Password The password you use to log in to this website
Virtual Path Identifier (VPI) 0
Virtual Channel Identifier (VCI) 38
Multiplexing method VC Based / VCMUX / VC-Multiplexing
I enter all of the details and everything is connected. It can't seem to find the DNS, IP or gateway. When I click "setup automatically" it finds PPPoe..... Every connects the internet lights up but still no internet access.
This is really frustrating!  Angry
2 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: New Router No Internet Access

Does the router diagnostics page show and xDSL statistics?
Have you re-used the RJ11 lead from your old router?  If so, try the one that came with the TP-Link.
shiobi12
Grafter
Posts: 51
Registered: ‎14-09-2013

Re: New Router No Internet Access

Hi thanks for the reply.
Everything is working! I was supplied with the wrong username. Thank you Lee.