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New Plusnet Broadband Customer - speed issues when connecting via iphone.

Jewkes
Newbie
Posts: 2
Registered: ‎16-04-2020

New Plusnet Broadband Customer - speed issues when connecting via iphone.

Hi,

The broadband speed is fine on android devices, however on my iPhone and Ipad its painfully slow.

 

What is the cause? is there any settings I can change?

 

Thanks

Gav

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,263
Fixes: 420
Registered: ‎30-06-2016

Re: New Plusnet Broadband Customer - speed issues when connecting via iphone.

@Jewkes 

Welcome to the forum.

Try separating the 2.4 and 5GHz bands, see https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/m-p/1351966#M840

Try each band in turn and use the best.

Moderator and Customer
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Jewkes
Newbie
Posts: 2
Registered: ‎16-04-2020

Re: New Plusnet Broadband Customer - speed issues when connecting via iphone.

thanks for that, I've made the changes and I still can't run basic apps like youtube without buffering - do I need to give it some time?

Baldrick1
Moderator
Moderator
Posts: 11,826
Thanks: 5,263
Fixes: 420
Registered: ‎30-06-2016

Re: New Plusnet Broadband Customer - speed issues when connecting via iphone.

@Jewkes 

No it should be instantaneous. Have you tried each band? It will have connected to the 2.4GHz band by default, have you gone in to your IPhone available wireless network settings and tried the 5GHz one?

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