New Opt In/Out Options
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- Re: New Opt In/Out Options
New Opt In/Out Options
13-08-2007 11:25 AM
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You may have seen my recent blog post regarding new opt in/out options.
We are looking at expanding the options that you have regarding which email communications that you receive from us and would like to see what te most popular options would be.
As well as the list above there will also be a customer information choice which must be selected. This will include information regarding changes to your product or T's and C's and billing info.
Re: New Opt In/Out Options
13-08-2007 11:38 AM
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But there isn't an option for none of the above - can that be added
Re: New Opt In/Out Options
13-08-2007 11:42 AM
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Re: New Opt In/Out Options
14-08-2007 10:16 AM
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Re: New Opt In/Out Options
14-08-2007 10:18 AM
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Good news for customers, I think. Allowing better management of email communications from PlusNet will hopefully mean that customers can opt to receive Newsletters, for example, but not other marketing mailouts.
One comment I would have, though, is that each section needs to be *very* clearly defined. There should be minimal room for confusion as to what 'category' an email falls into.
Re: New Opt In/Out Options
14-08-2007 10:20 AM
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I think this is one of the reasons for the lack of responses.
Re: New Opt In/Out Options
14-08-2007 12:13 PM
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Just my 2p’s worth, regards, P.
Re: New Opt In/Out Options
14-08-2007 10:13 PM
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Re: New Opt In/Out Options
14-08-2007 11:58 PM
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I have no idea what the take-up percentage on sales-based mailshots might be. I often wonder if they justify the effort and expenditure involved in their generation, especially as they are targeting a "captive" population who are, by definition, already bought-in, in this instance. Perhaps the bandwidth they consume might be better utilised.... (though I confess that virtually all of the gripes I used to have about PN dissappeared following the takeover).
Re: New Opt In/Out Options
16-08-2007 11:54 PM
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Quote from: passer I have to say I regard virtually all of the above as little more than spam. I go to the website if I need information, and a browse through this forum (as with its predecessor) usually lets me know the lie of the land if I have a service-related issue.
I couldn't agree more. I heartily dislike "newsletters", "updates", and other excuses to spam customers - "special offers" and third-party "offers" being the worst of the lot.
To a man (or any other gender for that matter) all my customers check the "don't spam me" checkbox as soon as they find it, indicating how unpopular this sort of emailing has become.
Now, I fully appreciate that PN wish to keep it's customers updated with the latest developments, but feel that it should be confined simply to a newsletter - a real one, not a thinly disguised attempt to sell. Anything other than that will simply devalue any communications from PN and encourage more customers to stop all email reception from PN - not a good idea.
This is purely a personal opinion, but please tread carefully, people - there's a very fine line drawn between keeping customers in the picture and marketing at them thus p*ssing them off.
Re: New Opt In/Out Options
17-08-2007 12:16 AM
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Re: New Opt In/Out Options
17-08-2007 1:36 AM
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Even though I'm a fairly regular forum reader (and sporadic poster...) I think it's useful to be able to choose what kind of communications to receive from PlusNet.
I find the (monthly?) newsletter a useful way of keeping up to speed with what's going on at PlusNet. I might be interested in special offers from PN - but I'm not keen on third party/partner offers. So I've voted accordingly in the poll.
I agree that one has to be told of any specific changes in the Ts&Cs of the products(s) one is already paying for; but as someone commented in another thread on this theme, I don't need to be told every month that I'm about to have my Direct Debit payment taken...
br1anstorm
Re: New Opt In/Out Options
17-08-2007 3:12 PM
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There's still a gap between the info users of PN forums get compared to all other non-forum PN users and this gap needs making smaller.
The opt in -opt out does need looking at as the current version doesn't work as despite opting out of PN email I still receive it.
Re: New Opt In/Out Options
20-08-2007 11:17 AM
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Quote The opt in -opt out does need looking at as the current version doesn't work as despite opting out of PN email I still receive it.
Emails regarding changes to your service would be sent to those who have opted out as well as those who have opted in.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Opt In/Out Options
20-08-2007 6:38 PM
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Unfortunately, so do more important emails about, say, changes of terms etc.
I would like to see only vital information in my inbox and only things like service news when I log in. When I log in to ,say, check my connection I really don't want to be advertised at. Leave that for your front page.
Perhaps a redesign of the page you reach once you have logged in that includes really useful information like service status, company to client news, even useful posts from this site, and less trying to get me to upgrade.
Talking of which, will you STOP telling me to upgrade - I have nowhere to upgrade to! A bit of intelligent banner placement chaps, please!
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