Showing results for 
Search instead for 
Did you mean: 

New Line Installation

Posts: 15
Registered: ‎04-03-2014

New Line Installation

My current phone line is connected to the cabinet 12 in Stoke and if I perform a check on this website I can see that the apartments in the building next to mine can get FTTC and they are connected to the cabinet 84.
Do you think that requesting a new phone line installation I can get connected to the other cabinet?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New Line Installation

Hi Asti,
It's very unlikely that you'll be connected to a different cabinet. We don't have the option of selecting the cabinet you're connected to either.
BT probably have a roster of where the cut off points are for installations to be connected.
Chris Pettitt
Cloud Environments Engineer