New Install, No Connection Not Happy
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New Install, No Connection Not Happy
11-04-2014 2:21 PM
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Re: New Install, No Connection Not Happy
11-04-2014 2:26 PM
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Re: New Install, No Connection Not Happy
11-04-2014 2:35 PM
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I'm really sorry to hear that you're having problems getting connected. I can confirm that everything has been activated as per Service Notice: SN190243677 which was sent prior to the engineer visiting to complete the installation.
Would you be able to PM me the username that you've got into your router please?
Re: New Install, No Connection Not Happy
11-04-2014 2:49 PM
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Re: New Install, No Connection Not Happy
11-04-2014 2:58 PM
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I'll give the Faults Team a nudge on this.
Re: New Install, No Connection Not Happy
11-04-2014 3:45 PM
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Re: New Install, No Connection Not Happy
11-04-2014 5:19 PM
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Re: New Install, No Connection Not Happy
11-04-2014 8:18 PM
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Re: New Install, No Connection Not Happy
12-04-2014 2:19 PM
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Re: New Install, No Connection Not Happy
14-04-2014 11:50 AM
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Re: New Install, No Connection Not Happy
14-04-2014 2:00 PM
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Re: New Install, No Connection Not Happy
14-04-2014 6:09 PM
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Re: New Install, No Connection Not Happy
15-04-2014 8:54 AM
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Re: New Install, No Connection Not Happy
15-04-2014 9:23 AM
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You'd need to speak to our Customer Options Team to discuss your cancellation options, it's not something we would discuss on an open forum I'm afraid. With regards to your telephone transfer, I can't place the transfer on hold, it can be cancelled and placed again at a later date - I would speak to our Customer Options Team in the first instance though.
My advice would be to allow us to continue to investigate and resolve the issue as this issue is likely to continue to a different provider unfortunately. We would discuss compensation/good will with you once we get the issue resolved so that we we can work this out depending on how long you're without service for.
Our Faults Team are still working on this for you.
Re: New Install, No Connection Not Happy
16-04-2014 3:25 PM
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