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New Install FTTC - Very Slow

michaelrjones68
Newbie
Posts: 4
Registered: 20-06-2014

New Install FTTC - Very Slow


I had Plusnet FTTC installed yesterday and am getting very slow download speeds. My previous ADSL service (also Plusnet) achieved 4Mbs down / 1 Mbs Up. The new FTTC is achieving 3 Mbs down / 6.5 Mbs up. I understand that distance to the cabinet is a factor, however, it seems wrong that the download speed is slower than the upload and also slower than my previous ADSL service, when the cabinet is about 15% of the distance to the exchange.
Any ideas
Thanks
Mike
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New Install FTTC - Very Slow

ignoring the technical explanation about speed/distance on fibre for the moment
what is the current line speed here https://portal.plus.net/my.html?action=data_transfer_speed and can you run the BT speedtest further diagnostics (this may not work but if it does the IP profile is what we need)
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: New Install FTTC - Very Slow

Hi michaelrjones68,
I've taken a look into this and changed your connection profile to match your speed profile. This should mean that you'll see an increase in speed. You may need to disconnect/reconnect to prompt this change to come through. Let us know how you get on.
michaelrjones68
Newbie
Posts: 4
Registered: 20-06-2014

Re: New Install FTTC - Very Slow

Oldjim Thanks for the reply
I can't run the BT speed test at the moment (not at home now)
The stats from the Plusnet portal are:-
Estimated line speed:
29Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-06-03 10:37:42
Current line speed:
3.2 Mb
Thanks
Mike
michaelrjones68
Newbie
Posts: 4
Registered: 20-06-2014

Re: New Install FTTC - Very Slow

Linn K Thanks for the reply
Plusnet portal now reports 37 Mb.
I'll see what speed I get, when I get home later.
Thanks
Mike
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: New Install FTTC - Very Slow

This may have been because BT can stick you on an open profile for the first two days. My Plusnet profile needed a kick up the bum to match up at first as well.
michaelrjones68
Newbie
Posts: 4
Registered: 20-06-2014

Re: New Install FTTC - Very Slow

Download speed is now 35Mbs
Thanks for the help and all the replies.
Mike