New House - Connection speed seems low.
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New House - Connection speed seems low.
28-11-2012 10:33 PM
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Just moved in to a new house - Connection speed is very slow indeed compared to estimates of about 17Mbs down and 1.5Mbs up
here are my details
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
3776Kb 448Kb
Noise Margin
7 17
Output power(dBm)
123 199
Attenuation(dB)
43 21
The band checker for my phoneline is:
Quote Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 18.5Mbps; typically the line speed would range between 12Mbps and 20.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 18.5Mbps; typically the downstream speed would range between 12Mbps and 20.5Mbps.
We are very close to the exchange
Thanks!
Re: New House - Connection speed seems low.
28-11-2012 10:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New House - Connection speed seems low.
28-11-2012 10:40 PM
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Do you have an NTE master socket.
If so can you try the router in the test socket - preferably during daylight hours and using the method recommended here for doing it
Quote from: Anotherone Login to the modem/router as you do for getting the stats - on yours, click on Connection Status and you should see Connect & Disconnect buttons. Click Disconnect, this drops the PPPoA Internet session (not the sync), pause, then power down the modem/router. Wait a minute and then unplug it from the line. Make whatever changes, swapping things etc., taking at least 10 minutes before reconnecting and powering up. Log in and take a copy of the stats as soon as sync has occurred (they will indicate the Target Noise Margin) and you will probably also need to go to Connection Status and click Connect to re-establish a PPPoA Internet session.
Best not to do this method more than 5 times in an hour and then leave it for the rest of the day, the is to help prevent the Exchange DLM from thinking you have a dropping connection which can result in a raised Target SNRM resulting in lower sync speeds, and/or capped sync speeds (on 21CN).
Re: New House - Connection speed seems low.
28-11-2012 11:13 PM
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Quote from: Oldjim It is low for the reported attenuation
It is not that low for 43 dB of attenuation. But 43dB is about 3km from the telephone exchange on decent wiring. Reminds me a bit of this case http://community.plus.net/forum/index.php/topic,109348.0.html where it turned-out the router was connected to the socket by a duff extension lead.
Any noise on voice calls? Your could try dialling 17070 then option 2 for the Quiet Line Test if you want to have a good listen.
Edit: Let me rephrase that. Yes the speed is quite low if you believe the attenuation figure is accurate but the attenuation figure is absolutely massive if you believe you are very close to the exchange. I totally agree that plugging the router into the test socket and looking again at the stats is the right way to go and I would not be suprised if this made a huge difference.
Re: New House - Connection speed seems low.
29-11-2012 9:46 AM
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Re: New House - Connection speed seems low.
29-11-2012 11:44 AM
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Your line is on 20CN, we have placed a modify order to move you across to ADSL2+ which will complete by the 12th December.
Your speeds are still low at the moment on 20CN. Can you try and connect into your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest">test socket</a> with no other devices connected to your phone line.
Re: New House - Connection speed seems low.
29-11-2012 12:04 PM
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Yea 3k from the exchange is impossible as it is a few roads away, we would have to run round the village 3 times to get that kind of distance
Oh thanks for the line upgrade Chris
Thanks again guys!
- Rob
Re: New House - Connection speed seems low.
01-12-2012 7:55 AM
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Re: New House - Connection speed seems low.
02-12-2012 2:01 AM
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Re: New House - Connection speed seems low.
02-12-2012 8:22 AM
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Re: New House - Connection speed seems low.
02-12-2012 8:54 AM
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Yup my village exchange is still very much active And if I walked directly to it, it would be 643 meters away
My other issue is Identifying my master socket - it seems I don't have a master socket like I did in my last house - they all look like the extention sockets. I have traced the line in and it comes in the back of my house and the first socket next to that is in the living room. This is pretty much an extension socket though - I have taken the front off to have a look and nothing special lurks under it.
So tips on a possible old system in the house or pre-master socket? I suppose that tells us a lot anyway... probably need an engineer out to pop in a new socket or something.
This is from the socket closets to the inlet.
ADSL
Type Interleave Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps)
3424Kb 448Kb
Noise Margin
7 17
Output power(dBm)
122 195
Attenuation(dB)
44 21
Re: New House - Connection speed seems low.
02-12-2012 9:16 AM
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Quote from: Robskiwarrior My other issue is Identifying my master socket - it seems I don't have a master socket like I did in my last house - they all look like the extention sockets.
I am given to understand that in this situation if you take the cover off you will find a large capacitor inside the master socket that is not there inside the extension sockets.
Quote from: Robskiwarrior ... probably need an engineer out to pop in a new socket or something.
Absolutely, but the question is whether you can get this done free of charge of have to pay BT around £150 for the privilege. If you try to report your slow speed as a broadband fault you may be told that there is no fault because your line has never gone significantly faster than it does now. If you can find a way around this I would be very grateful to know because I have several clients in exactly your situation (except that their exchange is about 4km away).
Re: New House - Connection speed seems low.
02-12-2012 10:42 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New House - Connection speed seems low.
03-12-2012 2:24 AM
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Quote from: jelv .......and plugging the Home Hub in to the mains made a big difference!
That's what you might call a smoking connection
@Robskiwarrior
If you don't have any of the aforementioned, have a look at the Line Jack Units (LJUs) on this page as RR has mentioned the Master should have the "Ring" (bell) capacitor.
Tell us what colour wires there are on the incoming BT cable which should be going to terminals 2 & 5 and what colour wires on which terminals there are going to the extensions.
Re: New House - Connection speed seems low.
03-12-2012 11:45 AM
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