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New Fibre Installed Today

griff1963
Newbie
Posts: 4
Registered: 05-06-2014

New Fibre Installed Today

Hi
Not happy at all with my Plusnet broadband. Installed today and I have a wired connection to my TV. When I try to watch You Tube, it keeps clutching and freezing every five minutes. Do you get a cancellation period where you are not penalised?
23 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New Fibre Installed Today

Hi griff1963,
I'm sorry to hear that you're having problems streaming. I've taken a look at your line and you're connected to the Fibre Cabinet at full 80/20 speeds ad your line is completely error free. Your speed profiles are all set correctly.
<img src="http://community.plus.net/visualradius/generated/image14020441974382.png"/>
I can see a few disconnections, are these you trying to improve things by restarting the modem and/or router? Do you see the same issues on other devices?
Chris Pettitt
Cloud Environments Engineer
griff1963
Newbie
Posts: 4
Registered: 05-06-2014

Re: New Fibre Installed Today

I can see from your service status page that there are broadband problems in my area for the last 9 days!?!?
When I ping anywhere, I am experiencing 100% packet loss
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: New Fibre Installed Today

My connection seems to keep freezing too. Lights for DSL and Auth stay green but I just can't connect to anything. So could this be a BTW problem separate to what you already know?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New Fibre Installed Today

Can you both set up TBB Graphs as mentioned here: http://community.plus.net/forum/index.php/topic,106312.0.html
Chris Pettitt
Cloud Environments Engineer
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: New Fibre Installed Today

I've had one running since the service went live.
I don't seem to see it on here - For my case I am not sure if it's something on my machine. I do use PNP that you supply via Mcafee. I beta tested it for Rich back in the day and have used it since and never had a problem until today. SO I don't think it's that either.
Odd but anyway here is mine
http://www.thinkbroadband.com/ping/share/52c11426d9f13514fdbe8f9aba26ac95.html
griff1963
Newbie
Posts: 4
Registered: 05-06-2014

Re: New Fibre Installed Today

griff1963
Newbie
Posts: 4
Registered: 05-06-2014

Re: New Fibre Installed Today

Is there a cooling off period? I never had these problems on Virginmedia.
Dhaos
Grafter
Posts: 135
Registered: 26-02-2013

Re: New Fibre Installed Today

You need to login to your router and allow it to receive ping packets or it will be constantly red.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New Fibre Installed Today

What make of TV is it? I hear that BBC iPlayer is having issues with Sony TV's at the moment: http://iplayerhelp.external.bbc.co.uk/tv/sony_smart_june
I've attached your line stats that I've managed to get hold of.
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 11,081
Thanks: 2,430
Fixes: 22
Registered: 22-08-2007

Re: New Fibre Installed Today

Also Samsung TVs have been having issues with Internet connectivity in general - not solely related to iPlayer.  In passing I also experienced worse than normal iPlayer performance on my PVR.  Will take a look now at Chris' link!
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: New Fibre Installed Today

I have removed my TBB graph for various reasons. I will post my f8lure one as soon as I know how to do it.
CarterGamerHD
Newbie
Posts: 2
Registered: 08-06-2014

Re: New Fibre Installed Today

shouldnt you allow 10 days for the fibre to settle im switching to plusnet from sky on the 23 of this month in the attempt to get a better service as sky where giving me 81mb download of pure s**t
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Fibre Installed Today

nope - the first couple of days seem to be critical but the automatic system just continuously check the line
In this respect it is different to ADSL
acarneiro
Grafter
Posts: 100
Registered: 20-03-2012

Re: New Fibre Installed Today

I've been getting really poor speeds at peak times recently as well.
Line stats are fine and IP profiles are all good.
I fear it seems like PlusNet's core network may be suffering.