New Fibre Installed Today

[#1]

Hi
Not happy at all with my Plusnet broadband. Installed today and I have a wired connection to my TV. When I try to watch You Tube, it keeps clutching and freezing every five minutes. Do you get a cancellation period where you are not penalised?

[#2]

Hi griff1963,
I'm sorry to hear that you're having problems streaming. I've taken a look at your line and you're connected to the Fibre Cabinet at full 80/20 speeds ad your line is completely error free. Your speed profiles are all set correctly.
<img src="http://community.plus.net/visualradius/generated/image14020441974382.png"/>
I can see a few disconnections, are these you trying to improve things by restarting the modem and/or router? Do you see the same issues on other devices?

[#3]

I can see from your service status page that there are broadband problems in my area for the last 9 days!?!?
When I ping anywhere, I am experiencing 100% packet loss

[#4]

My connection seems to keep freezing too. Lights for DSL and Auth stay green but I just can't connect to anything. So could this be a BTW problem separate to what you already know?

[#5]

Can you both set up TBB Graphs as mentioned here: http://community.plus.net/forum/index.php/topic,106312.0.html

[#6]

I've had one running since the service went live.
I don't seem to see it on here - For my case I am not sure if it's something on my machine. I do use PNP that you supply via Mcafee. I beta tested it for Rich back in the day and have used it since and never had a problem until today. SO I don't think it's that either.
Odd but anyway here is mine
http://www.thinkbroadband.com/ping/share/52c11426d9f13514fdbe8f9aba26ac95.html

[#7]

http://www.thinkbroadband.com/ping/share/f8ccb562cb2a3b1a9799584246b7a9db.html

[#8]

Is there a cooling off period? I never had these problems on Virginmedia.

[#9]

You need to login to your router and allow it to receive ping packets or it will be constantly red.

[#10]

What make of TV is it? I hear that BBC iPlayer is having issues with Sony TV's at the moment: http://iplayerhelp.external.bbc.co.uk/tv/sony_smart_june
I've attached your line stats that I've managed to get hold of.

[#11]

Also Samsung TVs have been having issues with Internet connectivity in general - not solely related to iPlayer.  In passing I also experienced worse than normal iPlayer performance on my PVR.  Will take a look now at Chris' link!

[#12]

I have removed my TBB graph for various reasons. I will post my f8lure one as soon as I know how to do it.

[#13]

shouldnt you allow 10 days for the fibre to settle im switching to plusnet from sky on the 23 of this month in the attempt to get a better service as sky where giving me 81mb download of pure s**t

[#14]

nope - the first couple of days seem to be critical but the automatic system just continuously check the line
In this respect it is different to ADSL

[#15]

I've been getting really poor speeds at peak times recently as well.
Line stats are fine and IP profiles are all good.
I fear it seems like PlusNet's core network may be suffering.