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New Fibre Install

djh99
Newbie
Posts: 2
Registered: 09-07-2014

New Fibre Install


Hi,
When my Fibre was installed my speed was around 70M as expected and as confirmed by the BT engineer.
Since then this has dropped to around 9M consistently, as if the line has been capped in some way?.
Is it normal to settle at this low speed within the 10 days?
Many Thanks
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: New Fibre Install

Hi there
I've had a brief look over your connection and I haven't been able to locate any issues with your connection.
Are these tests being carried out over a wired or a wireless connection?
Can you also carry out a BT Speedtest over a wired connection using the link below
http://speedtest.btwholesale.com
Make sure to click further diagnostics after the initial result and enter your telephone number
This sends us a copy of your result that we can look over
If you have any further issues let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
djh99
Newbie
Posts: 2
Registered: 09-07-2014

Re: New Fibre Install

Thanks Matthew.
I ran this test and was getting download speeds of around 3M on Ethernet.
I then restarted the BT openreach modem and now have download speeds of 71M!
Seems to have done the trick, so I'll keep and eye on it. Is this the norm?
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: New Fibre Install

Sounds like the modem just had a funny sync. I wouldn't expect it to drop that low again on the modem.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: New Fibre Install

Yeah, I'd just keep an eye on it and see how things go. Let us know if this becomes a regular occurrence.
Chris Pettitt
Cloud Environments Engineer