New Fibre Install
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- New Fibre Install
New Fibre Install
13-11-2013 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We decided to move from sky standard ADSL to plusnet fibre as it seemed like a good deal. Using the website, checked we could receive fibre no problems, ordered and away we went, waiting for our installation day (last friday 8/11th). Received plenty of texts and mails confirming things were going swimmingly. Woke up on Friday to discover our Sky broadband had been disconnected, excellent, must have been transferred over correctly. My other half took the afternoon off work to wait for the engineer to turn up between 13:00-18:00, but nothing...no one turned up. Fuming, we hit the phones, only to be told, sorry, that was cancelled as your house can't get fibre. Wait, what? No phone call, email or text, disconnecting our old service and then just don't turn up?!! So after quite a bit of swearing between me and the mrs, and being bounced around a few departments, begrudgingly we have signed up for standard broadband with plus net (though completely pointlessly as we had a perfectly good adsl with sky which we would have stayed with if we had known). All this time of course we don't actually have any broadband, because of course to order the new plusnet adsl takes up to 5 working days - activation date 18th november, loving not having any internet at home, not!
Ignoring this massive c0ck up on plusnets part and complete and utter rubbish customer service, one piece of information is still missing for me. Why exactly does yours, bt's and sky's website, all say that we can receive fibre no problems, yet the order was cancelled for some unknown reason. If anyone can help or point me in the right direction that would be great!
Adam.
Re: New Fibre Install
13-11-2013 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry for the problems you've had with your provision of your fibre service. Please leave this with me and I'll just get this checked out for you. I'll be as quick as I can.
Re: New Fibre Install
13-11-2013 2:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
13-11-2013 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's been an issue when trying to place an order for FTTC at the same time as your telephone service too. I've spoken to one of the Provisioning guys and, if you're happy with this, we're going to get you up and running with ADSL and then we're going to pursue the FTTC installation and hopefully get that arranged for you.
Re: New Fibre Install
13-11-2013 3:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
13-11-2013 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
13-11-2013 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
13-11-2013 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
18-11-2013 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today we have successfully got online today using the adsl router shipped to us last week. Strangely, we received a mail this morning saying a BT engineer would be with us today to install fibre, could you please confirm what is going on here please?
Many thanks,
Adam.
Re: New Fibre Install
18-11-2013 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems that your product is on Fibre on our systems, that generated the email for you. I'll get this switched back over now.
Re: New Fibre Install
18-11-2013 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
19-11-2013 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll revisit this tomorrow morning and let you know where we are with this.
Re: New Fibre Install
19-11-2013 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
19-11-2013 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Fibre Install
19-11-2013 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page