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New Fibre Install Slow
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New Fibre Install Slow
23-05-2014 6:46 PM
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I have had fibre installed today over my previous broadband only Plusnet connection.
Initial speed tests thru wireless on the ipad show only 1.5mbps, which is up barely .5 on previous and thru Ethernet other computer download speeds are pretty much maxing out on the same level although uploads are much faster.
Will this improve over the next few days as the line is adjusted or is this it?
Thanks
Mark
Initial speed tests thru wireless on the ipad show only 1.5mbps, which is up barely .5 on previous and thru Ethernet other computer download speeds are pretty much maxing out on the same level although uploads are much faster.
Will this improve over the next few days as the line is adjusted or is this it?
Thanks
Mark
Message 1 of 9
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Re: New Fibre Install Slow
23-05-2014 7:04 PM
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what does the line speed say here https://portal.plus.net/my.html?action=data_transfer_speed
it might be that it hasn't updated to your new speeds yet. you can look here http://speedtest.btwholesale.com/ under further diagnostics for what it should be.
if they are different a call PN will sort it out for you.
it might be that it hasn't updated to your new speeds yet. you can look here http://speedtest.btwholesale.com/ under further diagnostics for what it should be.
if they are different a call PN will sort it out for you.
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Message 2 of 9
(714 Views)
Re: New Fibre Install Slow
24-05-2014 8:32 AM
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The first link says my line speed is set at 1.8mb
Message 3 of 9
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Re: New Fibre Install Slow
24-05-2014 10:27 AM
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That's your issue, unless there is a major problem.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 4 of 9
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Re: New Fibre Install Slow
24-05-2014 10:28 AM
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Is your upload speed much improved?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 5 of 9
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Re: New Fibre Install Slow
24-05-2014 10:45 AM
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Yes the upload speed is really fast
Message 6 of 9
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Re: New Fibre Install Slow
24-05-2014 10:46 AM
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give them a call to ask for the Plusnet profile to be updated
Message 7 of 9
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Re: New Fibre Install Slow
24-05-2014 3:13 PM
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Thanks very much for your help folks... After the standard 30 minute wait time on the phone they were able to sort it out there and then.
Thanks again... Great customer service
Thanks again... Great customer service
Message 8 of 9
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Re: New Fibre Install Slow
24-05-2014 3:26 PM
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Glad it's sorted for you
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 9 of 9
(714 Views)
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