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New Fibre Install Slow

Lovelythanks
Dabbler
Posts: 19
Registered: 16-02-2014

New Fibre Install Slow

I have had fibre installed today over my previous broadband only Plusnet connection.
Initial speed tests thru wireless on the ipad show only 1.5mbps, which is up barely .5 on previous and thru Ethernet other computer download speeds are pretty much maxing out on the same level although uploads are much faster.
Will this improve over the next few days as the line is adjusted or is this it?
Thanks
Mark
8 REPLIES
Moderator
Moderator
Posts: 18,518
Thanks: 1,810
Fixes: 223
Registered: 11-01-2008

Re: New Fibre Install Slow

what does the line speed say here https://portal.plus.net/my.html?action=data_transfer_speed
it might be that it hasn't updated to your new speeds yet.  you can look here http://speedtest.btwholesale.com/ under further diagnostics for what it should be.
if they are different a call PN will sort it out for you.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Lovelythanks
Dabbler
Posts: 19
Registered: 16-02-2014

Re: New Fibre Install Slow

The first link says my line speed is set at 1.8mb
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Moderator
Posts: 18,518
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Fixes: 223
Registered: 11-01-2008

Re: New Fibre Install Slow

That's your issue, unless there is a major problem.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 18,518
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Registered: 11-01-2008

Re: New Fibre Install Slow

Is your upload speed much improved?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Lovelythanks
Dabbler
Posts: 19
Registered: 16-02-2014

Re: New Fibre Install Slow

Yes the upload speed is really fast
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Fibre Install Slow

give them a call to ask for the Plusnet profile to be updated
Lovelythanks
Dabbler
Posts: 19
Registered: 16-02-2014

Re: New Fibre Install Slow

Thanks very much for your help folks... After the standard 30 minute wait time on the phone they were able to sort it out there and then.
Thanks again... Great customer service
Moderator
Moderator
Posts: 18,518
Thanks: 1,810
Fixes: 223
Registered: 11-01-2008

Re: New Fibre Install Slow

Glad it's sorted for you Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'