Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Fibre Install Broken After Two Weeks
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New Fibre Install Broken After Two Weeks
New Fibre Install Broken After Two Weeks
30-08-2013 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
My DSL light on the bt fibre modem, has been off since Tuesday evening. Tried to use the fault reporter on website, broken, so reluctantly phoned support. They said there is a fault on the line , I know there is a fault otherwise I wouldn't be phoning YOU!, and they would get back to me, two days later no update.
From what I have read on this forum fills me with dread. I am wondering whether it's a sign of poor service for the next 18 months.
Hope this doesn't take months like others have.
My DSL light on the bt fibre modem, has been off since Tuesday evening. Tried to use the fault reporter on website, broken, so reluctantly phoned support. They said there is a fault on the line , I know there is a fault otherwise I wouldn't be phoning YOU!, and they would get back to me, two days later no update.
From what I have read on this forum fills me with dread. I am wondering whether it's a sign of poor service for the next 18 months.
Hope this doesn't take months like others have.
Message 1 of 2
(594 Views)
1 REPLY 1
Re: New Fibre Install Broken After Two Weeks
30-08-2013 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi stevebottrell,
Apologies to hear that you're experiencing problems on your line. It doesn't appear to be an actual fault on your line but that the actual provide order on your line has been cancel;l;ed by our suppliers.
This seems due to the engineer stating that there was a fault when the service was installed. I know you've had a service that has been working as I can see that, but I have to place a new order for you which(no engineer required) we will then attempt to expedite with our suppliers to get this order complete ASAP and closed off.
I've dropped a ticket on your account which you can view here and we'll keep you updated with the progress.
Apologies for the inconvenience, once your service is back up and running I'll make sure we look at your account regarding the downtime you will have incurred.
Apologies to hear that you're experiencing problems on your line. It doesn't appear to be an actual fault on your line but that the actual provide order on your line has been cancel;l;ed by our suppliers.
This seems due to the engineer stating that there was a fault when the service was installed. I know you've had a service that has been working as I can see that, but I have to place a new order for you which(no engineer required) we will then attempt to expedite with our suppliers to get this order complete ASAP and closed off.
I've dropped a ticket on your account which you can view here and we'll keep you updated with the progress.
Apologies for the inconvenience, once your service is back up and running I'll make sure we look at your account regarding the downtime you will have incurred.
Message 2 of 2
(256 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New Fibre Install Broken After Two Weeks