New Fibre Install (66425551)
Hi all
I had Plusnet Unlimited Fibre (not sure if its 40/10 or 80/20) installed on the 27th feb, i know it has only just been over 24hrs since install but there has not been any increase from my previous adsl speeds other than the upload speed has incresed dramatically, currently i have 5mb down and 6mb up.
i have raised a ticket for this but hoping to get some advice while i wait for response as forums seems quicker
i am getting slightly confused as to why this is the case especially with the following info
This is what account says-
Telephone number:
01294******
Phone exchange:
ARDROSSAN
Estimated line speed:
15Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-19 09:13:58
Current line speed:
5 Mb
This is what BTw test says-
1. Best Effort Test: -provides background information.
Download Speed
5.06 Mbps
0 Mbps 23.65 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.06 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-23.65 Mbps .
Additional Information:
IP Profile for your line is - 23.65 Mbps
2. Upstream Test: -provides background information.
Upload Speed
6.49 Mbps
0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
any help suggestions appreciated in advance.
[Moderator's note by Dick (Strat) Full telephone number removed from a public forum.
I had Plusnet Unlimited Fibre (not sure if its 40/10 or 80/20) installed on the 27th feb, i know it has only just been over 24hrs since install but there has not been any increase from my previous adsl speeds other than the upload speed has incresed dramatically, currently i have 5mb down and 6mb up.
i have raised a ticket for this but hoping to get some advice while i wait for response as forums seems quicker
i am getting slightly confused as to why this is the case especially with the following info
This is what account says-
Telephone number:
01294******
Phone exchange:
ARDROSSAN
Estimated line speed:
15Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-19 09:13:58
Current line speed:
5 Mb
This is what BTw test says-
1. Best Effort Test: -provides background information.
Download Speed
5.06 Mbps
0 Mbps 23.65 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.06 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-23.65 Mbps .
Additional Information:
IP Profile for your line is - 23.65 Mbps
2. Upstream Test: -provides background information.
Upload Speed
6.49 Mbps
0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
any help suggestions appreciated in advance.
[Moderator's note by Dick (Strat) Full telephone number removed from a public forum.
Hi there.
Firstly welcome to the community forums
I've checked your account and noticed that you're profile on our systems was not set correctly, I've changed this so you should now see an improvement in the next 10-15 minutes.
Let me know how you get on.
Chris
Firstly welcome to the community forums
I've checked your account and noticed that you're profile on our systems was not set correctly, I've changed this so you should now see an improvement in the next 10-15 minutes.
Let me know how you get on.
Chris
Hi Chris
thanks again, the speeds are increasing steadily now so i will give it time to settle
i will close the ticket the now and if any further issues arise will let you know
thanks again, really appreciate it
Paul
thanks again, the speeds are increasing steadily now so i will give it time to settle
i will close the ticket the now and if any further issues arise will let you know
thanks again, really appreciate it
Paul