New Fibre Extra limit of 250GB
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- Re: New Fibre Extra limit of 250GB
New Fibre Extra limit of 250GB
14-08-2012 7:38 AM
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If someone has placed an order in the last week when it was 120GB but has not yet had it installed, will they get the 250GB limit ?
Re: New Fibre Extra limit of 250GB
14-08-2012 7:59 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Fibre Extra limit of 250GB
14-08-2012 8:06 AM
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Quote I have just noticed that Fibre Extra now has a 250GB limit.
and it looks like its provisioned on 80/20. Also the Value Fibre seems now to be 40/10.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Fibre Extra limit of 250GB
14-08-2012 8:08 AM
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@ MisterW - In English please
Re: New Fibre Extra limit of 250GB
14-08-2012 8:21 AM
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Katie
Re: New Fibre Extra limit of 250GB
14-08-2012 8:42 AM
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Re: New Fibre Extra limit of 250GB
14-08-2012 9:14 AM
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Quote MisterW - In English please
Fibre Extra is upto 80Mb downstream and 20Mb upstream.
Fibre Value is upto 40Mb downstream and 10Mb upstream.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New Fibre Extra limit of 250GB
14-08-2012 9:14 AM
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Quote from: BRABUS @Bob Pullen - if that is the case it would make sense for people to cancel their orders and then reorder - thats a lot of extra work for PN
Just had it confirmed. The change will go through as originally requested i.e. to the older 120GB product. To save complications, I'd recommend people wait until their install/upgrade is complete and then request a change to the 76Mbps/250GB product.
I've just published a blog here which links to an FAQ. I'd urge people to have a read of that before asking anything in this thread as there's a good chance you'll find the answer to your question there.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Fibre Extra limit of 250GB
14-08-2012 9:26 AM
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I do have a question that your useful guide doesnt cover though. It states that the upgrade to the new extra means that you start a new 18 month contract and that you wont upgrade until your next billing date.
My in-laws don't go live with you until 24th August, so you are saying that they will have to wait until 24th September before they can get the extra 130Gb allowance and that they then start a new 18 months contract. This really makes no sense as currently they are still 2 weeks away from moving to Plus Net. Surely this can be sorted out from day 1 for people like them ? Otherwise it really does make sense for people to cancel and then reorder like I said earlier.
Re: New Fibre Extra limit of 250GB
14-08-2012 9:53 AM
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If you PM me their username then I'll have a look when I get a spare minute but I suspect I'll be pretty busy answering questions today!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: New Fibre Extra limit of 250GB
14-08-2012 9:58 AM
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I would like to keep all the discussions in one place
Note - if a question raised here hasn't been answered can you please repost it in the linked thread.
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- Re: New Fibre Extra limit of 250GB