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New FTTC low dowload speed

marsden29
Newbie
Posts: 6
Registered: 29-01-2013

New FTTC low dowload speed

First post so please excuse any noob mistakes!
I know that I should be patient and let things settle down, but is there a problem with my new FTTC install done yesterday?
From the BTW speed test I'm getting
Down    16.08Mb
Up          13.42Mb
Ping latency 36.38
I've repeated the test several times, and I get the same figures plus/minus 1.00 using my TP-Link WR1043nd router and direct through the modem.
I notice that the Plusnet estimated line speed is 69Mb (on 21/01/2013) with current line speed 17Mb. And BTW I'm about 250 metres from the cabinet.
When the engineer had completed the install he showed me his test result that implied a download of 80, (ie 80/20) , and I think the SNR was about 3.4, (but don't rely on that)
Any ideas please
David
Edit 15/02/2013 @ 23:20 FTTP corrected to FTTC.  Embarrassed
7 REPLIES
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Re: New FTTP low dowload speed

It looks like you've still got the profile from ADSL,  which should change automatically, eventually,  if you call support they should be able to reset it quicker.
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: New FTTP low dowload speed

This seems more like FTTC (i.e. a normal copper phone line between your house and the cabinet) than FTTP (fibre-optic connection all the way between your house and the exchange)
marsden29
Newbie
Posts: 6
Registered: 29-01-2013

Re: New FTTP low dowload speed

Yes, sorry, brain not in gear! FTTC of course.
David
marsden29
Newbie
Posts: 6
Registered: 29-01-2013

Re: New FTTC low dowload speed

Raised a question, 65964782
David
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: New FTTC low dowload speed

Hi there,
Just replying back to state that I can see that the ticket has been answered and your profile corrected.
Let me know if you see any more issues.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
marsden29
Newbie
Posts: 6
Registered: 29-01-2013

Re: New FTTC low dowload speed

Adam
Thanks for getting in touch. Yes, it seems to be OK at the moment, getting 70+Mb downstream. I'll check every so often over the next ten days and shout if the connection deteriorates.
David
DrDave
Grafter
Posts: 32
Registered: 04-01-2013

Re: New FTTC low dowload speed

You'll be fine.......mine was the same but after a simple profile reset its been super-fast ever since.