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New FTTC installation - slow download speeds but fast upload speed?

kennyn1980
Newbie
Posts: 5
Registered: ‎28-12-2010

New FTTC installation - slow download speeds but fast upload speed?

I have had my FTTC installation, and I have found my download speed to be nowhere near what Plusnet have estimated it to be (69Mbp/s). I am barely scraping 5Mbp/s. In fact, it is actually slower than when I was on the previous ADSL connection. Upload speeds are around 18Mbp/s, which is pretty much what is expected.
Can anyone offer any advice? I have restarted the router several times but this has made no difference at all.  Sad
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New FTTC installation - slow download speeds but fast upload speed?

Hi kennyn1980,
Would you restart your router and see if that picks the speeds up for you? I've just had to manually adjust your Speed Profile - apologies for that.
Chris Pettitt
Cloud Environments Engineer
kennyn1980
Newbie
Posts: 5
Registered: ‎28-12-2010

Re: New FTTC installation - slow download speeds but fast upload speed?

Wow, that was a quick response!!  Smiley
I have restarted the router and everything now seems fine!
Many thanks, Chris.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: New FTTC installation - slow download speeds but fast upload speed?

You're welcome Smiley
Glad that's sorted it for you!
Chris Pettitt
Cloud Environments Engineer