New FTTC install, slow speeds

[#1]

Would you be able to complete a Factory Reset to see if this helps things?

[#2]

A few today, not in use.
Ill try a factory reset (not that I've changed anything anyway)
http://www.thinkbroadband.com/ping/share/b7549d561c2edd9ea82aaf911d59b4a5-08-05-2014.html

[#3]

I cant now get the router to respond to me trying to log into it.
I just get timeout errors when I try to open 192.168.1.254.
Tried reboots and no change.
I cant even get in to re-enable the ping response for the TBB graphs.
But as you can see I am still connected and seems connection wise.
Is this equipment supposed to be reliable?

[#4]

Loads of restarts overnight.
http://www.thinkbroadband.com/ping/share/f0956849fb1e18dcf3d6706545e9d1a7-10-05-2014.html
Do I need to get a new router?

[#5]

Hi philcecchini,
I've just looked over the line and it appears that the modem hasn't seen any disconnects recently, however, the router does appear to have disconnected on a few occasions.
To rule the router out being at fault, I've sent you a replacement. Can you let us know how you get on with that?

[#6]

Hi Chris,
Same problems im afraid. Crashes at 9pm last night and approx 8.45 this morning. Seems to be about 3-4 per day at least.

New router using new PSU, different plug socket, even got the router dangling in the air to make sure its not overheating!
Logs confirm that the router is crashing.
Is this usual for this router? Can you send a different brand?
Thanks

[#7]

Hi philcecchini,
I'm just wondering if you made a call on that a bit quickly.
The connection looks stable from our point of view and the profile is set appropriately:
img src="http://community.plus.net/visualradius/generated/image14005772444888.png"/>

Quote

Logs confirm that the router is crashing.

Apart from the logs showing that, what happens from your point of view when it crashes?
We don't have any other types of fibre router we could send, perhaps a factory reset on the new one might be a good idea.

[#8]

I can see the session drop on the TBB ping graph, and if I get to the router I see the reboot in the logs, however the logs are very limited and are overwritten very quickly.
The DSL is not dropping, just the PPP session. You should be able to see it in your logs.
Ive tried factory restarts and defaults etc, infact the settings on the router are all default anyway (only your automatic scripts setting user/pass, and I have enabled the ping response).
I think its a limitation of the device itself.

[#9]

Here's a graph of your connection:
<img src="http://community.plus.net/visualradius/generated/image14005985852165.png"/>
I've looked on our suppliers systems and can't see any drops that aren't on the graph either 
Do you have another router you can try? Perhaps a different model?

[#10]

Ive got another router, but its not suitable as not able to initiate a PPP session through the FTTC router.
Ill have a look around and see what's available.

[#11]

And again this morning.

[#12]

Your Fault Ticket is being worked on at the moment. Dan will be in touch very shortly.

[#13]

Quote from: Chris

Your Fault Ticket is being worked on at the moment. Dan will be in touch very shortly.

Not heard a peep!

[#14]

Dan replied to your ticket yesterday on Ticket: 85213816.
Can you reply back to the ticket if you're continuing to have problems?

[#15]

Ive replaced the router with a TPlink WDR3600 due to yours crashing (caused major hassles due to a backup failing this morning)
I also didnt get any notification of Dans reply, ill check now.