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New FTTC install - slow download speed

sinky
Newbie
Posts: 2
Registered: 14-08-2013

New FTTC install - slow download speed

Hello,
I got FTTC installed yesterday (after month of fun getting BT to actually turn up)
I've done the BT speedtest yesterday and today and I'm only getting 7MB down, which is what I would be getting on ADSL. My computer has a wired connection to the router.
Results:
Download speedachieved during the test was - 6.81 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
My ticket for this install is 71737226.
Do I have to wait for it to improve or has something been set up incorrectly?
Thanks
3 REPLIES
Community Veteran
Posts: 6,396
Thanks: 513
Fixes: 46
Registered: 30-07-2007

Re: New FTTC install - slow download speed

Your PlusNet profile ( Current Line Speed  ) here https://portal.plus.net/my.html?action=data_transfer_speed ; ( login required ) hasn't caught up with the change to Fibre yet.
You have 3 options:-
1) Wait for the automatic systems to correct it.
2) Call the CSC and tell them your PlsuNet profile hasn't updated after the change to Fibre
3) Wait for one of the DCT to spot this thread and make the change.

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New FTTC install - slow download speed

Hi there,
Just made some changes to your account, hope that's sorted everything?
sinky
Newbie
Posts: 2
Registered: 14-08-2013

Re: New FTTC install - slow download speed

Hi,
Yes, it's now 73Mb down.
Thanks for your replies.