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New FTTC install - slow download speed
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New FTTC install - slow download speed
14-08-2013 11:03 AM
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Hello,
I got FTTC installed yesterday (after month of fun getting BT to actually turn up)
I've done the BT speedtest yesterday and today and I'm only getting 7MB down, which is what I would be getting on ADSL. My computer has a wired connection to the router.
Results:
Download speedachieved during the test was - 6.81 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
My ticket for this install is 71737226.
Do I have to wait for it to improve or has something been set up incorrectly?
Thanks
I got FTTC installed yesterday (after month of fun getting BT to actually turn up)
I've done the BT speedtest yesterday and today and I'm only getting 7MB down, which is what I would be getting on ADSL. My computer has a wired connection to the router.
Results:
Download speedachieved during the test was - 6.81 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
My ticket for this install is 71737226.
Do I have to wait for it to improve or has something been set up incorrectly?
Thanks
Message 1 of 4
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Re: New FTTC install - slow download speed
14-08-2013 11:50 AM
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Your PlusNet profile ( Current Line Speed ) here https://portal.plus.net/my.html?action=data_transfer_speed ; ( login required ) hasn't caught up with the change to Fibre yet.
You have 3 options:-
1) Wait for the automatic systems to correct it.
2) Call the CSC and tell them your PlsuNet profile hasn't updated after the change to Fibre
3) Wait for one of the DCT to spot this thread and make the change.
You have 3 options:-
1) Wait for the automatic systems to correct it.
2) Call the CSC and tell them your PlsuNet profile hasn't updated after the change to Fibre
3) Wait for one of the DCT to spot this thread and make the change.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 4
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Re: New FTTC install - slow download speed
14-08-2013 2:31 PM
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Hi there,
Just made some changes to your account, hope that's sorted everything?
Just made some changes to your account, hope that's sorted everything?
Message 3 of 4
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Re: New FTTC install - slow download speed
14-08-2013 2:35 PM
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Hi,
Yes, it's now 73Mb down.
Thanks for your replies.
Yes, it's now 73Mb down.
Thanks for your replies.
Message 4 of 4
(471 Views)
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- Re: New FTTC install - slow download speed