New FTTC install and can't connect
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New FTTC install and can't connect
19-12-2013 12:27 PM
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When I left there was no DSL light. When I came back that had been sorted and the engineer had gone. He did leave his mobile number but it looks to me like he has done his job correctly - I have a solid DSL light on the Openreach modem and the phone line is working with the correct number. The problem is I can't get a connection. I opted to use my own router a Tenda N60 which I had been using on cable. I've modified the connect type to PPPoE and input the username I was given and the password I specified - same as used to log into the member site. It won't connect. I also have a BT HomeHub 3 which I tried to get to connect using my Plusnet credentials and that won't connect either.
I'm guessing this is an authentication failure but I'm not sure why - hasn't it been set up yet or have I got the wrong details. Do I need to call this in or just wait?
Re: New FTTC install and can't connect
19-12-2013 12:35 PM
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Re: New FTTC install and can't connect
19-12-2013 12:41 PM
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Re: New FTTC install and can't connect
19-12-2013 12:43 PM
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Quote from: digitalham Yes that's the format I have used.
That does seem extremely weird, especially if the DSL light is on. someone from PN should be around today and may be able to reply, have you tried calling PN support to see if anyone can help?
Re: New FTTC install and can't connect
19-12-2013 12:43 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New FTTC install and can't connect
19-12-2013 12:47 PM
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Re: New FTTC install and can't connect
19-12-2013 12:50 PM
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Re: New FTTC install and can't connect
19-12-2013 12:51 PM
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Quote from: digitalham I was planning to wait as I have other stuff to do today and don't want to sit on the phone for an age if it's just a case of waiting. Meanwhile I'll check to see if the router log gives a clue - I should have done that first I suppose.
Well, it looks like it is sorted, hope you enjoy the fibre....
Re: New FTTC install and can't connect
19-12-2013 12:54 PM
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Now to call VM to cancel
Re: New FTTC install and can't connect
19-12-2013 2:44 PM
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Quote from: digitalham Now to call VM to cancel
Good luck with that, VM are a nightmare to deal with.
Re: New FTTC install and can't connect
19-12-2013 4:20 PM
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http://community.plus.net/forum/index.php/topic,121512.0.html
dick:quote
Re: New FTTC install and can't connect
19-12-2013 4:47 PM
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