New FTTC install. Speed slower than expected.

[#1]

Hi there. I have today been upgraded from Adsl 2+ to FTTC. I am paying for the 80/20 package and the initial tests showed I should be getting about 53 down. I am in fact getting 37/9 which seems very much like the 40/10 package. Can someone at plus net tell me what's happening. 
Thanks

[#2]

I would say it's a distinct possibility that you've been provisioned on 40/10 by mistake - it happens sometimes. If that's the case, a staff member can switch you over to 80/20 quite easily.
You probably won't get any staff to respond here until Monday though.

[#3]

Thanks Reddev87.
It's weird that this keeps happening to people who pay for the more expensive package. Lots of examples on this forum. Anyway a weekend of 40 down isn't too much of a hardship 

[#4]

For what its worth, here are the various diagnostic results:
BT Wholesale
1. Best Effort Test:
Download Speed : 37.6 Mbps
2. Upstream Test:
Upload Speed : 8.92 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Plusnet website (connection settings/high speed broadband)
Estimated line speed:
52Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-04-04 10:37:20
Current line speed:
38.6 Mb

BT Wholesale broadband checker
Attached

[#5]

Hi there,
I can see we've checked and you have been provisioned on 80/20. Our faults team will be in-touch once they've tested your line with their findings and we'll go from there.