Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New FTTC Line, 40/2 Speed Limit?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC Line, 40/2 Speed Limit?
New FTTC Line, 40/2 Speed Limit?
18-03-2014 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi everyone, I was wondering if it was normal for a new FTTC line to be limited to 40 down and 2 Mbps up? It's been active for 7 days now. My sync speed in the member centre says 78, I'm on the 78 / 19 product and speeds have remained constant throughout the entire 7 days.
It feels like this is wrong, but I just wanted to ask, is this normal?
I know there's DLM, but I would have expected the speed to have changed at least once in 7 days.
It feels like this is wrong, but I just wanted to ask, is this normal?
I know there's DLM, but I would have expected the speed to have changed at least once in 7 days.
Message 1 of 6
(2,057 Views)
5 REPLIES 5
Re: New FTTC Line, 40/2 Speed Limit?
18-03-2014 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You have been provisioned on the wrong product - by mistake
Message 2 of 6
(688 Views)
Re: New FTTC Line, 40/2 Speed Limit?
18-03-2014 1:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Rubbish! I was really hoping that wasn't going on. I was aware there was a 40 / 2 product. Thanks for the reply though
Message 3 of 6
(688 Views)
Re: New FTTC Line, 40/2 Speed Limit?
18-03-2014 3:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi GNTC,
I'm sorry you're experiencing lower than expected speeds.
I have placed an order to modify your speeds to allow up to 80/20. This should complete within the next 24 hours and you should start to see an increase in the next 24-48 hours. I'm sorry for any inconvenience caused.
I've created Ticket: 83005670 on your account detailing this as well.
I'm sorry you're experiencing lower than expected speeds.
I have placed an order to modify your speeds to allow up to 80/20. This should complete within the next 24 hours and you should start to see an increase in the next 24-48 hours. I'm sorry for any inconvenience caused.
I've created Ticket: 83005670 on your account detailing this as well.
Message 4 of 6
(688 Views)
Re: New FTTC Line, 40/2 Speed Limit?
18-03-2014 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks ever so much Linn, that's appreciated. I look forward to those speeds going up, particularly the upload!
Message 5 of 6
(688 Views)
Re: New FTTC Line, 40/2 Speed Limit?
19-03-2014 4:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well, I had a little trouble sleeping so I popped on to check my FTTC broadband. 61 / 18, thank you all very much! I'm very pleased!
Message 6 of 6
(688 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC Line, 40/2 Speed Limit?