New FTTC Install - Wrong IP Profile ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC Install - Wrong IP Profile ?
New FTTC Install - Wrong IP Profile ?
20-02-2014 6:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was migrated to FTTC (Unlimited Fibre) yesterday, but I think my IP profile is wrong.
Running a BT Wholesale speed test gives the following results:
Download speed achieved during the test was - 15.82 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-16.29 Mbps .
Additional Information:
IP Profile for your line is - 16.29 Mbps
Upload speed achieved during the test was - 0.24Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
BT Wholesale ADSL Checker for my line reports the following:
FTTC Range A (Clean) Downstream High: 48.3, Upstream High: 9
Plusnet web portal reports an estimated speed of 34MB with a current line speed of 16MB
Can someone take a look?
Many thanks
Re: New FTTC Install - Wrong IP Profile ?
20-02-2014 9:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry to hear of the issues you're experiencing. I've run a few checks on your line and we've identified an issue on your telephone line.
I can see that we've an order placed to take over your telephone service, which is due to complete on 06/03/2014.
You can either contact your current telephone provider to get them to investigate the issue, or wait for the phone line to move over to us and we'll sort it out for you. It's very likely that the issue on the telephone line is the cause of the fault.
Re: New FTTC Install - Wrong IP Profile ?
20-02-2014 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Openreach engineer told me about the issue with the voice connection on the phone line when he installed the FTTC. (There is actually no dial-tone) and he has reported it, but he said that the FTTC was fine. Are you sure the IP profile is correct?
Regards,
Simon
Re: New FTTC Install - Wrong IP Profile ?
20-02-2014 1:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The way it works on FTTC is as follows;
When your Openreach Modem is switched on, it makes a connection to the Fibre Cabinet - this gives a 'Sync Rate' - basically a connection rate that your line can connect at between the modem and cabinet.
As soon as this connection is made, the IP Profile (AKA CVLAN Profile) is automatically assigned on the line. On Fibre you're given a Connection Profile as well as an IP Profile , which could be:
Downstream: 40M - 80M Interleaving Low - Upstream: 10 - 20M Interleaving Low (This profile would be set for a customer connecting at a full 80/20 rate)
Here's yours:
Downstream: 0.128M-40M Downstream, Interleaving Off - Upstream: 0.128M-10M Upstream, Interleaving Off
Sync Rate:
Downstream: 16.8 Mbps
Upstream: 0.3Mbps
As you can see, the connection profile is set actually quite wide open so it's definitely not the connection profile that's causing the issue here. What's causing the issue is the fact that your connection (sync) speeds are low, this in turn means that the CVLAN Rate is low (CVLAN Profile = IP Profile). The CVLAN Profile will automatically set itself 96.7% of your sync rate.
Once we clear the fault on your line, and your sync rate improves/increases, your CVLAN Rate will increase automatically.
To summarise;
Your IP Profile/CVLAN Profile will automatically align to 96.7% of your Sync Rate. As your Sync Rate is low at the moment, due to a copper fault, your IP Profile/CVLAN Rate will remain lower than we would like. We need to get the fault resolved to get your sync rate increased, to get those Fibre Speeds pushed through for you.
Re: New FTTC Install - Wrong IP Profile ?
20-02-2014 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC Install - Wrong IP Profile ?
20-02-2014 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC Install - Wrong IP Profile ?
27-02-2014 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT Wholesale Speedtest:
Download speed achieved during the test was - 14.45 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.13 Mbps .
Additional Information:
IP Profile for your line is - 38.13 Mbps
Upload speed achieved during the test was - 4.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Plusnet web portal reports an estimated speed of 34MB with a current line speed of 15MB
Can someone check please.
Thanks a lot
Simon.
Re: New FTTC Install - Wrong IP Profile ?
27-02-2014 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC Install - Wrong IP Profile ?
27-02-2014 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed achieved during the test was - 35.85 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.13 Mbps .
Additional Information:
IP Profile for your line is - 36.1 Mbps
Upload speed achieved during the test was - 5.97Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Plusnet web portal reports an estimated speed of 34Mb with a current line speed of 37Mb
Re: New FTTC Install - Wrong IP Profile ?
28-02-2014 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC Install - Wrong IP Profile ?
01-03-2014 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
no not really:
Download speed achieved during the test was - 35.86 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.67 Mbps .
Additional Information:
IP Profile for your line is - 38.67 Mbps
Upload speed achieved during the test was - 5.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Can somebody check?
Many thanks,
Simon
Re: New FTTC Install - Wrong IP Profile ?
03-03-2014 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam
Re: New FTTC Install - Wrong IP Profile ?
03-03-2014 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC Install - Wrong IP Profile ?
03-03-2014 3:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Assuming I have been provisioned on 40/10, considering I'm getting pretty good download speeds then (i.e. 36-38Mb), I would have thought that my upload speed would have been closer to 10mb (currently 5-6mb). Is this an incorrect assumption?
Regards,
Simon
Re: New FTTC Install - Wrong IP Profile ?
03-03-2014 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote so does that automatically mean I should have been provisioned on 80/20 FTTC rather than 40/10
No, this is because the estimate for your line is below 40mb hence there'd be no advantage of providing you on anything faster.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC Install - Wrong IP Profile ?