New FTTC Disconnections
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New FTTC Disconnections
04-11-2013 2:18 PM
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Re: New FTTC Disconnections
04-11-2013 2:26 PM
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I've just run a quick check on your line but can't see anything obvious that might be causing the drops (from a remote stand point). I think it'd be worth having our faults team take a look over things as there are a fair number of drops
<img src="http://community.plus.net/visualradius/generated/image13835751796164.png"/>
You can raise a fault at http://faults.plus.net so we can get a more in depth look at your line.
Re: New FTTC Disconnections
04-11-2013 2:30 PM
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Re: New FTTC Disconnections
06-11-2013 9:43 AM
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I don't seem to be having a very good start to Plusnet. Fortunately I haven't cancelled my virgin cable broadband yet so I'm using that at the moment. Virgin is far from perfect but I very rarely has complete disconnections. I hope this isn't going to be a regular occurence.
Re: New FTTC Disconnections
06-11-2013 9:45 AM
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If you could leave your router for 2-3 minutes and try and re-connect again, that should clear the Concentrator not reachable issue.
Re: New FTTC Disconnections
06-11-2013 9:52 AM
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Re: New FTTC Disconnections
06-11-2013 10:02 AM
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Re: New FTTC Disconnections
06-11-2013 10:46 AM
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Re: New FTTC Disconnections
06-11-2013 10:59 AM
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The Concentrator not reachable should have resolved itself following my previous advice, if it hasn't I would await a further update from our faults team on this.
Re: New FTTC Disconnections
06-11-2013 11:18 AM
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