New Customer

[#1]

Quote from: apexcctv

Surprise surprise I am all connected and running at  1.8mb on speedchecker a week before my activation date.

A week That has to be very unusual

[#2]

Yes, not sure I've seen that before

[#3]

No Probs, I'll wait till next week

[#4]

No need, see how it is this Friday(15th)

[#5]

Its Friday! speed still the same 1.8mb, Sync speed 8mb

[#6]

The Dig Care team, don't work on a w/e. If you post the results of a new BT speedtest (Diagnostic) and also check Plusnet Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed we can Identify where the problem is.

[#7]

Stats all per page one.
Telephone number:
    01373834***
Phone exchange:
    FAULKLAND
Estimated line speed:
    0.5Mb (This may vary between 0.75Mb and 4Mb) - Checked on 2012-06-11 10:45:38
Current line speed:
    7.15 Mb
Download speed 1.8mb

[#8]

And the full detail of the BT speedtest Diagnostic? - we need to see your sync speed and IP profile for the line.
eg. similar to -
1. Best Effort Test: -provides background information.
Download  Speed
5.79 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.79 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.58 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

[#9]

@ apexcctv
According to a line test no line rate or fault threshold rate have been applied yet which doesn't look right to me. With that in mind I've submitted a line reset which should retrain the line up to 2mb within a couple of hours, following that it should increase towards your sync speed over the following 72 or so hours.
Do let me know if not.
Adam

[#10]

Speed still the same. 1.8mb

[#11]

Sorry to hear that, line tests are still showing me the same issue where no line rate has been calculated. An SNR reset would normally resolve this, so I've submitted another. These usually take 24 hours but effects can usually be seen after 2.
So please give it a couple of hours and run a speed test http://speedtester.bt.com/
If there's no improvement we'd need you to raise a fault to allow us to look into it further: http://faults.plus.net/
Adam