New Customer -why is there an engineer at my property & I know nothing about it?
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New Customer -why is there an engineer at my property & I know nothing about it?
31-01-2013 11:00 AM
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The engineer phoned my mobile at work, asking where I was. Eh?
I requested several dates on the application, all of them were afternoon times. But I have not been notified of any appointments. How is that possible?
I have just phoned customer services and they tell me there is a 17 minute wait to get through to their provisioning department. Should I send Plusnet a bill for my time?
Really not impressed
Do Plusnet and Openreach not communicate?
Re: New Customer -why is there an engineer at my property & I know nothing about it?
31-01-2013 11:49 AM
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Re: New Customer -why is there an engineer at my property & I know nothing about it?
31-01-2013 12:04 PM
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Fingers crossed.
Re: New Customer -why is there an engineer at my property & I know nothing about it?
31-01-2013 12:46 PM
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Chris
Re: New Customer -why is there an engineer at my property & I know nothing about it?
31-01-2013 7:11 PM
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I managed to get home for the pm appt plusnet had arranged without informing me. And no one showed up!
I have just phoned cust serv, after 15 mins the call was answered. I was then told they would put me through to provisioning to rebook the appt....another 15mins on hold I get cut off!
I am beyond angry.
None of this is my fault and now I'm told my old broadband will cease tomorrow leaving my family with no internet over the weekend until you come out.
I suggest someone from plusnet rings me to rearrange asap.
Re: New Customer -why is there an engineer at my property & I know nothing about it?
01-02-2013 9:53 AM
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Re: New Customer -why is there an engineer at my property & I know nothing about it?
01-02-2013 9:57 AM
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Re: New Customer -why is there an engineer at my property & I know nothing about it?
01-02-2013 10:04 AM
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Re: New Customer -why is there an engineer at my property & I know nothing about it?
01-02-2013 10:56 AM
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One of the guys I work with was trying to get through the other day and whilst your call stats were at longest call waiting of 17 minutes, he was on for 34 and then got cut off.
He then tried calling again and got cut off again after about 20 minutes....
Re: New Customer -why is there an engineer at my property & I know nothing about it?
01-02-2013 10:57 AM
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