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New Customer dropping internet

kaka
Newbie
Posts: 3
Registered: 23-02-2015

New Customer dropping internet

I went live yesterday. My internet connection hangs frequently. I have been told its a stabilisation issues. Issue occurs even if I am connected directly to the router with a cable to my laptop
Get a very strange thing that sometimes google will work, but twitter.com will not work. Also when I try and access the router on I need to try the same router password 2/3 times before I get in, but been told that this is unconnected to the issue. I have got apple tv on one of the ethernet out on the router, but not sure that would effect anything,
I was with sky before so not sure if the switchover takes longer for stability as the broadband is now from effectively BT.
I was thinking of getting another router to test it. All the pulsate router lights are green!
Any advice, or just wait 10 days. Sad
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: New Customer dropping internet

<img src="http://community.plus.net/visualradius/generated/image14253970381188.png"/>
These are the connections that we see for you over the last few days. They could be better but are acceptable, but I don't think this is down to the stablisation period. First and foremost, could you please provide a a BT Speedtester via a wired connection. This may give us a little further information.
 Tony
 Plusnet Support
kaka
Newbie
Posts: 3
Registered: 23-02-2015

Re: New Customer dropping internet

Here you go Tony...
Download Speed 0.12MPS
Upload: 0.76MPS
Ping Latency 35.63
Did this test again (a few minutes later)
this time got
Download Speed 5.64MPS
Upload: 0.76MPS
Ping Latency 29.75
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: New Customer dropping internet

Your stats could be a little better. Is it possible you could try another router as this would certainly help to identify the problem before we go further.
 Tony
 Plusnet Support