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New Customer Red Internet Light

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kosi
Newbie
Posts: 2
Registered: ‎21-11-2016

New Customer Red Internet Light

Hi Plusnet,

 

I have just hooked up my new router but the red internet light stays red. It briefly turned green but changed back.

 

I have factory reset twice using the reset button and through the router's web interface. I have also switched off and back on again after waiting 20mins.  Please assist.  I am on hold waiting to speak to an advisor but there is a 30 min wait currently so trying the forum.

2 REPLIES
kosi
Newbie
Posts: 2
Registered: ‎21-11-2016

Re: New Customer Red Internet Light

Resolved over the phone. Broadband hadnt been activated.

Moderator
Moderator
Posts: 18,838
Thanks: 2,020
Fixes: 260
Registered: ‎11-01-2008

Re: New Customer Red Internet Light

Glad it's sorted for you and welcome to the forums Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'