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New Customer, Poor Speed

elgriffalo
Newbie
Posts: 3
Registered: ‎27-12-2010

New Customer, Poor Speed

Hello Plusnet.
Can you have a look at my service please?
I'm getting half the speed my old ISP provided when I lived much further from the exchange in a top floor flat with ancient phone wiring.
Many thanks.
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: New Customer, Poor Speed

Hi elgriffalo,
I've just ran a line check and your sync rate is 5264k. I would expect more from your line. If you can have a look here and follow the checks to see if your connection rate (not speed) improves we can take it from there.
Jojo Smiley
elgriffalo
Newbie
Posts: 3
Registered: ‎27-12-2010

Re: New Customer, Poor Speed

Thank you Jojo.
I will do that now.
elgriffalo
Newbie
Posts: 3
Registered: ‎27-12-2010

Re: New Customer, Poor Speed

Hi Jojo.
Thankfully this isn't my first broadband connection so I have confirmed the following according to your link;
Master BT socket in use.
Microfilter attached & a different microfilter tried in its place.
No landline telephones in the house at all & nothing else plugged in to any phone socket.
Router connected via LAN cable to PC.
No wireless adapters in use at all.
Router reboot.
Speed now showing 4,943kbps.