New Customer - Poor Broadband since joining Plusnet

[#1]

Yep - did that, I've made it worse! Speed now coming back as 0.02

[#2]

Hi Chris,
just tried the BT Wholesale Broadband Speed Check again, it states DSl Connection rate= 7.42 mbps (that would be very nice) ISP profile = 0.14 mbps

[#3]

Hmmm.... Is this over a wired connection?

[#4]

Quote from: Townman

I'm assuming that this is an ADSL service, in which case can you please gather the data requested here - http://community.plus.net/forum/index.php/topic,96155.0.html - and post on here.

[#5]

Hi Chris, Yes this was a wired connection (ethernet direct to router). No other devices connected either wired or wireless as per the BT test instructions.

[#6]

Hello Chris, speed has improved a bit this pm - now 2.47 Mbps download speed. So thanks for what you have done to achieve that. Will it get better than that, or is that what I should expect now?  I,m sure I used to get around 5 Mbps

[#7]

There's nothing else that has been tweaked yet, it would be good if you could post the information that Townman requested.

Quote from: Townman

Hi Harnser, Welcome to the forums by the way! I would not want to wait weeks for the DLM to catch up.  I'm assuming that this is an ADSL service, in which case can you please gather the data requested here - http://community.plus.net/forum/index.php/topic,96155.0.html - and post on here. I suspect that due to all of the errors you've had your line might have been "banded" or the SNRM is stuck somewhere unhelpful, in which case the service will need a poke with a sharp stick! Kevin

[#8]

Hello Chris,

DSL Connection
Link Information
Uptime: 0 days, 2:07:37
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7.392
Data Transferred (Sent/Received) [MB/GB]: 230,68 / 1,99

Current Line speed is set to 6.5 mb from your work yesterday.
BT Speedtest results are:-
Download speedachieved during the test was - 4.05 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.39 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Thanks again