New Customer - Poor Broadband since joining Plusnet
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New Customer - Poor Broadband since joining Plusnet
11-08-2014 11:50 AM
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Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 3:27 PM
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Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 3:59 PM
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Sorry to see the issues with your broadband connection and phone line that you've been having.
As you've mentioned your connection is dropping out, I've posted a graph below that shows the exact times of these:
<img src="http://community.plus.net/visualradius/generated/image14077686371806.png"/>
I've ran some tests on your phone line and it's not detected a fault, I don't think Interleaving is going to help at all to be honest. Do you know if you have a test socket being your master socket?
If the crackle on your line persists then we need to get a phone engineer our to you and not a broadband engineer.
I've also upped your speed profile which you should now see an improvement with.
Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 4:11 PM
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All those drops appear to coincide with wet and windy weather that we have just had. Possible connection? - the phone was very crackly over the weekend.
Router and phone is currently plugged directly into the master test socket.
Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 4:24 PM
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Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 5:24 PM
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Re: New Customer - Poor Broadband since joining Plusnet
11-08-2014 7:50 PM
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Re: New Customer - Poor Broadband since joining Plusnet
12-08-2014 9:42 AM
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Re: New Customer - Poor Broadband since joining Plusnet
12-08-2014 10:04 AM
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Re: New Customer - Poor Broadband since joining Plusnet
13-08-2014 6:45 PM
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Re: New Customer - Poor Broadband since joining Plusnet
13-08-2014 8:17 PM
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Welcome to the forums by the way!
I would not want to wait weeks for the DLM to catch up. I'm assuming that this is an ADSL service, in which case can you please gather the data requested here - http://community.plus.net/forum/index.php/topic,96155.0.html - and post on here.
I suspect that due to all of the errors you've had your line might have been "banded" or the SNRM is stuck somewhere unhelpful, in which case the service will need a poke with a sharp stick!
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New Customer - Poor Broadband since joining Plusnet
14-08-2014 9:02 AM
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Hopefully Chris or someone from Plusnet will reset your broadband and put it back into the 10 day training again now your live is sorted.
Sheepdog
Re: New Customer - Poor Broadband since joining Plusnet
14-08-2014 12:52 PM
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Re: New Customer - Poor Broadband since joining Plusnet
14-08-2014 5:08 PM
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Re: New Customer - Poor Broadband since joining Plusnet
14-08-2014 5:18 PM
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