New Customer: Order tracking line fault?
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- New Customer: Order tracking line fault?
New Customer: Order tracking line fault?
05-03-2012 10:12 AM
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I am eagerly waiting for you to take over my existing broadband that I currently have with Sky (paying for 20meg unlimited, receiving poor speeds 6-9meg) your service promises a estimated speed of 40megs fibre optic through my phone line (anything is better than my current speeds)
But I have a problem I ordered the service on Saturday morning and later on I received a text message off you on my mobile saying "Your broadband order is delayed. This may be due to the MAC key used. You can call us on 0800 432 0200 or goto help.plus.net" (this also generated a ticket number) 52857312
The ticket mentioned I have a line fault and I am to be contacted shortly.... still waiting
can anyone update me on the progress please?
Re: New Customer: Order tracking line fault?
05-03-2012 4:12 PM
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Re: New Customer: Order tracking line fault?
05-03-2012 4:41 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Customer: Order tracking line fault?
05-03-2012 4:48 PM
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Quote You can call us on 0800 432 0200 or goto help.plus.net" (this also generated a ticket number) 52857312
Give them a call and see what's up, it could be quicker if you're in a hurry.
Re: New Customer: Order tracking line fault?
05-03-2012 4:54 PM
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Just tried to phone and there is a 15min queue.. I will try again in the morning
Re: New Customer: Order tracking line fault?
05-03-2012 5:18 PM
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I've just referred your ticket to a member of our provisioning team, there'll be an update on there for you later today. Really sorry about the delay there.
Re: New Customer: Order tracking line fault?
05-03-2012 5:25 PM
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jim:quote
Re: New Customer: Order tracking line fault?
05-03-2012 6:07 PM
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Use of Quotes
Quotes can be a very useful way of making your reply to a post clearer by indicating which post or part of a post you are referring to.
However using them incorrectly can be annoying and make threads very hard to read.
The following rule applies to the use of quotes.
Only quote the full content of a post if :-
a) it is NOT the post immediately before your reply
b) You find that your reply has been forced onto a new page (then edit in the full quote if it's needed.)
In all cases you should think before quoting and wherever possible only use a part of the post you are replying to in order to make it clear which bit of a post your reply refers to.
The Moderators will remove unnecessary full quotes where they are posted immediately after the post being replied to.
Re: New Customer: Order tracking line fault?
05-03-2012 6:32 PM
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What sort of community is this?! Be reassured I'm cancelling my new account that I opened on Saturday tomorrow this stinks!
Re: New Customer: Order tracking line fault?
05-03-2012 7:07 PM
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Re: New Customer: Order tracking line fault?
05-03-2012 7:18 PM
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Re: New Customer: Order tracking line fault?
05-03-2012 7:21 PM
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With respect to bumping and quotes you will have noticed that, other than correcting the quote the moderators haven't taken any action and I hadn't intended to.
Basically we allow new posters a fair amount of slack before advising that they are repeatedly breaking the a rule or rules and you were nowhere near that point
Re: New Customer: Order tracking line fault?
05-03-2012 7:30 PM
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Quote from: Oldjim It is a community where a number of older posters like to stick their oar in.
As with any community, and unfortunately there are several 'members' who see themselves as 'moderators' when in reality, they should just flag up posts/threads to the correct people. (Or just be patient and wait for a mod to find said thread)
kuomi - thankfully the MAC transfer should go through hunky dory now its teh correct code
Quote sorry alanf to say this directly to you, but it doesn't make it ok
indeed, i think that perhaps some people should be spoken to about how they deal with themselves on the forums - and how they deal with customers / potential customers.
Can honestly say I'm a long standing, very happy plusnet customer (see how long in the sig ) so hopefully after the starting stumble - you can get a decent service without the need to cancel the account.
Regards
Re: New Customer: Order tracking line fault?
05-03-2012 11:10 PM
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We are nice on here normally!
Ex-Broadband Service Manager
Re: New Customer: Order tracking line fault?
06-03-2012 8:57 AM
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Just seen the update on your ticket, don't worry about calling back at 9 unless you really want to. I'll get on to our prov team again (really sorry you didn't get a proper response yesterday, I'll be looking in to that) and someone will be calling you this morning to confirm we've progressed the order.
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