New Customer = No ADSL
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New Customer = No ADSL
New Customer = No ADSL
26-09-2015 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Basically my ADSL broadband got activated on the 22nd of Sept - and today (26th) was the 1st time i could get it set up.
I used my own newly bought router, and selected the auto set up wizard for plusnet
However
the DSL light will blink for about 10 min before it will be steady on (so it takes 10 min to establish a connection)
When it is connected I cannot, connect to the internet I have checked that the login details are correct etc however I have attached some screen shots
Where i live there is no internet at all no mobile connection so i am typing this away from where the router is, its all the information I have sorry if its a bit vaugue
I dont have a phone yet (line connected) to plug into the socket to ring customer services from there
i am using a relatives internet connection 6 miles away to type this
When I browse to a web page i get this error message from BT Wholesale
Please help
Re: New Customer = No ADSL
26-09-2015 7:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There might be some mistake in the router's set up wizard, perhaps try resetting it to defaults and configuring it manually.
As for taking several minutes to establish a connection, could that be because it's automatically trying VDSL2 before trying ADSL2+?
Also, why are Plusnet still capping people's upstream speed?
Re: New Customer = No ADSL
26-09-2015 7:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When you put in the login details did you put the username in the format username@plusdsl.net
Re: New Customer = No ADSL
26-09-2015 7:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New Customer = No ADSL
26-09-2015 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for all your replies, thinking about it I didn't put the username in that format. I assumed it would to it automatically, as I went through the "easy set up" however I will try again and put it in the correct format
Cant try though until tomorrow - will report back
Thanks again I appreciate it
Re: New Customer = No ADSL
27-09-2015 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorted Thankyou I feel a bit silly now but after putting the username in the correct format I am using my connection to type this lol
Im not a stupid person but in the excitement to get it working I overlooked this I think because I could see that it appears to have connected As shown in the screen shots of the line stats I assumed the details where correct.
Thanks again
Re: New Customer = No ADSL
28-09-2015 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As ejs asks, why is this still being done wrong? Manual order errors again?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New Customer = No ADSL
28-09-2015 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Townman The upstream still needs to be uncapped.
Thanks
How would I get it uncapped? I read that it can cause problems with download speeds - Should I wait until after the "Training period" is over how ever long that is.
Regards
Re: New Customer = No ADSL
28-09-2015 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have a reference to the claim that it impacts DS speeds? There are myths and confusion over different technologies, one of which does steal DS bandwidth, but we are not talking about that technology here.
It might not be a matter of needing to wait 10 days, but having to depending o what the last order on the line was. Some orders (SNRM resets done in one manner) inhibit further changes on a line for 10 days. If this does not apply to your line, then doing it ASAP gets the problem resolved sooner.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New Customer = No ADSL
28-09-2015 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Townman CRT might do that from here.
Brill - If anyone from PN Staff is reading this, please can you uncap my upload speeds
Quote from: Townman Do you have a reference to the claim that it impacts DS speeds? There are myths and confusion over different technologies, one of which does steal DS bandwidth, but we are not talking about that technology here.
I don't really I was looking around on the internet last night about it, and came across other posts where they stated it effected download speeds
Of course that does not mean that it would effect myself but it was just stuff I was reading eg.
http://community.plus.net/forum/index.php/topic,112322.0.html/
Re: New Customer = No ADSL
28-09-2015 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New Customer = No ADSL
28-09-2015 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I will just lie in wait and hope that a PN member of staff picks this up and uncaps it for me
Kind Regards
Re: New Customer = No ADSL
28-09-2015 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page