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New Customer - Massive Ping Fluctuations

Maff
Newbie
Posts: 2
Registered: 22-12-2016

New Customer - Massive Ping Fluctuations

Hi,

 

I'm a new customer to Plusnet having moved from Sky, who's service was fine but more expensive, and I've just ditched their TV service too.

The line has swapped over at roughly the same speed 10715/1271 and a ping between 10ms to 15ms, but the pings the thing, throughout the day, it will suddenly drop to a crawl:

C:\Users\Maff>ping google.co.uk -t

Pinging google.co.uk [216.58.213.99] with 32 bytes of data:
Reply from 216.58.213.99: bytes=32 time=2104ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2405ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2463ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2226ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2576ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2590ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2475ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2350ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2586ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2252ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2673ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2620ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2486ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2112ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2352ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2559ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2588ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2417ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2558ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2511ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2628ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2396ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2639ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2107ms TTL=54
Reply from 216.58.213.99: bytes=32 time=304ms TTL=54
Reply from 216.58.213.99: bytes=32 time=11ms TTL=54
Reply from 216.58.213.99: bytes=32 time=11ms TTL=54
Reply from 216.58.213.99: bytes=32 time=11ms TTL=54
Reply from 216.58.213.99: bytes=32 time=11ms TTL=54
Reply from 216.58.213.99: bytes=32 time=11ms TTL=54
Reply from 216.58.213.99: bytes=32 time=784ms TTL=54
Reply from 216.58.213.99: bytes=32 time=1228ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2491ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2561ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2639ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2389ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2584ms TTL=54
Reply from 216.58.213.99: bytes=32 time=2648ms TTL=54

Ping statistics for 216.58.213.99:
    Packets: Sent = 38, Received = 38, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 2673ms, Average = 2009ms
Control-C
^C
C:\Users\Maff>

I appreciate there is a period at the start of 10 days (and it's only been 8 so far) while the best speed for the line is worked out, but I would have thought that would show up more in the form of occasional disconnects rather than this.

 

Tracert shows the issue outside my network (as far as I can tell).:

C:\Users\Maff>tracert google.co.uk

Tracing route to google.co.uk [216.58.213.99]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  dsldevice.lan [192.168.0.1]
  2     *        *        *     Request timed out.
  3  1869 ms     *        *     137.hiper04.sheff.dial.plus.net.uk [195.166.143.137]
  4  2343 ms  2549 ms   973 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]
  5    29 ms    40 ms   164 ms  195.99.125.134
  6   456 ms   744 ms  1435 ms  peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99.127.13]
  7  2236 ms  2429 ms  2558 ms  195.99.126.185
  8  2414 ms  2659 ms  2476 ms  216.239.54.247
  9  2326 ms  2432 ms  2226 ms  216.239.57.121
 10  2364 ms  2228 ms  1909 ms  lhr25s02-in-f3.1e100.net [216.58.213.99]

Trace complete.

 

None of the [-Censored-] pings result in any disconnections and there is no crackle on the line which to my mind suggests a network rather than line issue.

If it helps the issue seems to be more a daytime thing as the kids complain about not being able to watch youtube without buffering but by the time I switch Netflix on in the evenings 20:00ish onward it plays 1080p fine.

 

Any help/suggestions would be appreciated.

 

Cheers

 

Maff

Tags (3)
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: New Customer - Massive Ping Fluctuations

Sorry to hear you're having issues.

Google's servers will rate-limit ping requests if you are continuously pinging them them so it may be better to try a dedicated server like pingbox1.thinkbroadband.com

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Maff
Newbie
Posts: 2
Registered: 22-12-2016

Re: New Customer - Massive Ping Fluctuations

Thanks, I spoke to support in the mean time and my SNR was wrong for the line length, a little bit of fiddling at their end and all seems fine pings averaging 10-11ms spiking to 100ms much more in range.

 

Worth knowing about googles rate limit though, cheers,

Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: New Customer - Massive Ping Fluctuations

Glad to hear it.

Let us know if it happens again/

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team