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New Customer, IP Profile stuck?

markmcguigan
Newbie
Posts: 6
Registered: 26-04-2013

New Customer, IP Profile stuck?

Hey there,
I've already raised this issue with Support (Ticket: 68749496 ) but thought I may get some more info/feedback on the forum Smiley
We've recently just moved house and signed up with Plusnet but have been seeing a fixed download speed of ~2Mbps, we're pretty close to the exchange and I would have thought be getting nearer the 6-7 Mbps rate. Having done various tests (Ethernet only, Master socket etc) I'm wondering if our IP Profile is stuck at 2Mbps?
BT Wholesale Test results show:
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Router DSL Connection Status:
Link Information
Uptime: 0 days, 8:12:16
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.128
Data Transferred (Sent/Received) [GB/GB]: 1,09 / 1,20
Output Power (Up/Down) [dBm]: 12,1 / 19,8
Line Attenuation (Up/Down) [dB]: 13,5 / 27,0
SN Margin (Up/Down) [dB]: 26,0 / 11,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 10 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 10
HEC Errors (Up/Down): - / 10 / 7
Current Plusnet Data Transfer Speed:
Phone exchange:
ARROCHAR
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-26 08:43:04
Current line speed:
7.15 Mb
Thanks for any insight/help Smiley
Cheers
Mark
6 REPLIES
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: New Customer, IP Profile stuck?

Yep the IP profile is stuck at 2Mb.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: New Customer, IP Profile stuck?

Crikey - I thought BT had fixed that particular problem ages ago
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New Customer, IP Profile stuck?

Hi Mark,
Firstly I'd like to welcome you to Plusnet and our community forums Smiley
I've spoken with our suppliers who have now reset your profile so you should see an increase within the next 4 hours.
Let me know how you go on.
Chris
markmcguigan
Newbie
Posts: 6
Registered: 26-04-2013

Re: New Customer, IP Profile stuck?

Fantastic, thanks Chris Smiley
Just tested and throughput is now much more like what it should be, many thanks guys for the speedy updates. Much appreciated Smiley
Cheers
Mark
jim:quote
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: New Customer, IP Profile stuck?

Quote from: Oldjim
Crikey - I thought BT had fixed that particular problem ages ago

Jim, I think this problem is when people have been on fixed 2Mb IP profiles (IOW, not on an Upto 8Mb profile) and are moved to Upto 8Mb.
The missus came over from Tiscali/TalkTalk to PN and we found she was on a fixed profile.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: New Customer, IP Profile stuck?

This wasn't a transfer but a new connection