New Customer Help

[#1]

Thanks Tony, What else is it your trying to sort? (Curious)
Im clearly no expert but is it major work involved to move people over to 21CN?

[#2]

oh, nothing technical - just an apology for the problems. I've put details on the ticket on the account for you.

[#3]

Oh ok thankyou 🙂
I have to say, with this forum, the customer service experience ive had from you guys (and everyone else on here) has been fantastic and far superior to my previous provider.
Thank you again

[#4]

Quote from: Mirafin

Im clearly no expert but is it major work involved to move people over to 21CN?

If the exchange has 21CN capacity it is a walk in the park, however if the exchange has not been upgraded to 21CN (and there are lots - especially rural ones - which BT are not bothering with) then it is an impossibility.  You are stuck where you are.

[#5]

Ahh i see, to be fair though im just grateful to have internet back regardless of speed

[#6]

PS: look here - http://www.kitz.co.uk/adsl/adslchecker.php - to see what is available.
Also when you can, post your stats and we'll confirm you are getting the best out of your line.

[#7]

Using this direct link BT Wholesale checker is the same as where kitz takes you.

[#8]

Unfortunately it's not available

[#9]

Hi Mirafin, well, glad you are connected. If you post the stats we should be able to give you an idea of how well your 20CN connection is performing.
If the modem/router is the 2704n the use the direct link 2704n Full xDSL Stats, you get the login screen on the way.
If it's the TG582n then use TG582n Full DSL stats again via the login screen.
The default usernames are admin and the password is on the plastic card that came with the device or on the label.
Just do a copy & paste of the stats into a post. HTH.