Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New Customer - Frequent Disconnections
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New Customer - Frequent Disconnections
New Customer - Frequent Disconnections
26-03-2013 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I've been with Plusnet for just under a week after leaving O2, took Unlimited Broadband & Calls, everything went smoothly from initial order to first setup.
However, I've noticed frequent disconnections, particularly when downloading from Newsgroups. Today alone my connection has reset 10 times. Can someone from the PN team look at things from your end and advise.
Thanks.
I've been with Plusnet for just under a week after leaving O2, took Unlimited Broadband & Calls, everything went smoothly from initial order to first setup.
However, I've noticed frequent disconnections, particularly when downloading from Newsgroups. Today alone my connection has reset 10 times. Can someone from the PN team look at things from your end and advise.
Thanks.
Message 1 of 7
(1,091 Views)
6 REPLIES 6
Re: New Customer - Frequent Disconnections
26-03-2013 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi and wlecome to the Community Forums
I've taken a look at your line, I think your connection is dropping due to your SNR Target being set too low, would you mind me getting that moved up now for you? You willlose connection for about 1-2 minutes, that's all.
Here's what your connection is looking like at the moment:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13643148325918.png"/>
I've taken a look at your line, I think your connection is dropping due to your SNR Target being set too low, would you mind me getting that moved up now for you? You willlose connection for about 1-2 minutes, that's all.
Here's what your connection is looking like at the moment:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13643148325918.png"/>
Message 2 of 7
(576 Views)
Re: New Customer - Frequent Disconnections
26-03-2013 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris,
Please, that would be great.
Cheers.
Please, that would be great.
Cheers.
Message 3 of 7
(576 Views)
Re: New Customer - Frequent Disconnections
27-03-2013 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your line is still in it's 10 day training period, I can place an order for Interleaving to be put on your line instead, this may steady things out for you.
When your line is in the 10 day stabilisation period, we can't make any changes to your SNR settings I'm afraid.
When your line is in the 10 day stabilisation period, we can't make any changes to your SNR settings I'm afraid.
Message 4 of 7
(576 Views)
Re: New Customer - Frequent Disconnections
27-03-2013 10:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
Apologies for the late reply, been away all day.
So let's try Interleaving then, hopefully that will sort things out.
Cheers.
Apologies for the late reply, been away all day.
So let's try Interleaving then, hopefully that will sort things out.
Cheers.
Message 5 of 7
(576 Views)
Re: New Customer - Frequent Disconnections
28-03-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
We've got a order in progress to uncap your upload speeds, once this is completed(early next week) we'll get another order to apply interleaving.
We've got a order in progress to uncap your upload speeds, once this is completed(early next week) we'll get another order to apply interleaving.
Message 6 of 7
(576 Views)
Re: New Customer - Frequent Disconnections
28-03-2013 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris.
Message 7 of 7
(576 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New Customer - Frequent Disconnections