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New Customer First day... speed issues.

kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

New Customer First day... speed issues.

Hi,
Should I expect slow speeds while line training is in play? yesterday afternoon my service was activated and had a few drops no issues as I understand this is normal.
Speed was as per my previous provider so nothing to complain about during the afternoon, but come 6PM - 1AM the speeds were extremely slow and completely shocking, as I am on a business grade package with no restrictions I would expect things to be a little better than this again everything was perfect with my previous provider and the same ratio is offered by Plusnet.
all traffic was HTTP based but was very slow, just out of curiosity I did a speed test and discovered the following;
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.61 Mbps
Normally download speed would of been around 12mbps but even for HTTP traffic is was taking roughly 40 seconds to load a web site, I went on with the BT Wholesale tests and claimed no issues, also checked Plusnet support and they claimed no problems at my exchange etc.
Everything again appears ok at this moment in time getting 12.54Mbps on the speed test, I can confirm there was no other traffic locally nor any issues with my hardware.
Hopefully it is something silly and not a peak time issue otherwise there was no point in me signing up to a business package.
Since changing providers, nothing has changed hardware wise or even been touched, only change of username and password in the router.
Thanks in advance.
22 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

What does https://portal.plus.net/my.html?action=data_transfer_speed say for your current line speed? It should match the IP Profile reported by the BT speed test. If it goes slow again check that is still correct.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.


Phone exchange:
    NORTHALLERTON
Estimated line speed:
    2.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-11 12:08:32
Current line speed:
    21 Mb
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

the IP Profile shows 21mb Tongue
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

Has it gone slow again tonight?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

Seems ok so far maybe just a one off whilst the line is training, also just done a speed check to see;

Download speed achieved during the test was - 12.39 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12 Mbps
Upload speed achieved during the test was - 0.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
I will monitor it and see. thank you for the support Smiley
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

Sadly we appear to have rubbish speeds again for the past 3 hours roughly now.
Download speedachieved during the test was - 1.07 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12 Mbps
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

Which exchange are you on?
Do you know when you had the resync at the slower speed? (We can tell that has happened because the IP Profile is 88.2% of your sync speed so you are currently synced at around 13600)
What does https://portal.plus.net/my.html?action=data_transfer_speed say now?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

Northallerton - not sure what the code is.  Embarrassed
I can't say exactly when it resynched at the lower speed but the information from the portal showed this; - just realised  it is exactly the same information/date stamp as my previous posting of this information.
Phone exchange:
    NORTHALLERTON
Estimated line speed:
    2.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-12-11 12:08:32
Current line speed:
    21 Mb
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

Well your exchange is not on the Plusnet list of current issues: http://community.plus.net/exchange-information/
Nor is it on the BT list of sites with capacity issues (accessed from https://www.btwholesale.com/pages/static/Library/Network_Information/21CN_Broadband_Availibility/ind...
Is the router you are using one supported by RouterStats? If it is that would be helpful in tracking down the disconnects/resyncs.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New Customer First day... speed issues.

Hi kg648, jelv's requested a graph of your connections to us over the past few days so here it is - looking fairly stable to be honest.
<img src="http://community.plus.net/visualradius/generated/image13869280083970.png"/>
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

That's looking like there are quick resyncs that don't drop the PPP session (there's no drop showing to correspond with the change of IP Profile during yesterday).
@kg648 Can you get the full stats from your router. If you are using the Plusnet supplied router this link will give them: http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0 They should look something like this:
[quote=Example of router stats]Uptime: 46 days, 5:19:19
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [GB/GB]: 6.70 / 39.12
Output Power (Up/Down) [dBm]: 12.3 / 19.9
Line Attenuation (Up/Down) [dB]: 11.0 / 20.5
SN Margin (Up/Down) [dB]: 15.0 / 6.4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 271 / -
FEC Errors (Up/Down): 1 / 0
CRC Errors (Up/Down): 343 / 277
HEC Errors (Up/Down): - / 212
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

Thanks again for the replies much appriciated Smiley
I am using my Draytek 2820, I will have a look to see if there are any similar stats as soon as I get home.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: New Customer First day... speed issues.

Try telnetting in to the router and running the command
> show adsl
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kg648
Dabbler
Posts: 12
Registered: ‎12-12-2013

Re: New Customer First day... speed issues.

> show adsl
  --------------------------- ATU-R Info (hw: annex A, f/w: annex A) -----------
  Running Mode            : ADSL2+(G.992.5)      State                : SHOWTIME
  DS Actual Rate          : 14296988 bps  US Actual Rate      :  1104000 bps
  DS Attainable Rate      : 15684000 bps  US Attainable Rate  :  1380702 bps
  DS Path Mode            :        Fast    US Path Mode        :        Fast
  DS Interleave Depth    :        1      US Interleave Depth  :        1
  NE Current Attenuation  :      31 dB    Cur SNR Margin      :        7  dB
  DS actual PSD          :    20. 4 dB    US actual PSD        :    12. 8  dB
  ADSL Firmware Version  : 232201_A
  -------------------------------- ATU-C Info ---------------------------------
  Far Current Attenuation :      15 dB    Far SNR Margin      :        5  dB
  CO ITU Version[0]      : 00005453      CO ITU Version[1]    : 00005443
  DSLAM CHIPSET VENDOR    : < TI >
>