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New Customer Fibre wrong speed

Sharaz22
Newbie
Posts: 5
Registered: 06-01-2013

New Customer Fibre wrong speed

My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz
8 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New Customer Fibre wrong speed

Hi Sharaz,
As soon as your order is complete I'll place a modify order to move you higher to the correct product, this will complete tomorrow for you.
Macgoober
Dabbler
Posts: 10
Registered: 17-01-2013

Re: New Customer Fibre wrong speed

Quote from: Sharaz21
My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz

I had the same issue last week - based upon my original post too there seem to be a number of others in a similar position to us.  I got switched on to the new product at the weekend but my speed is still not right - i've had to raise another fault to try and get my IP Profile corrected - looks like an issue the BT side.  Initially the response was quite quick but it has taken a while to get this bit sorted - so frustrating!
When you do switch my advice would be to make sure you test it - you may get the same issue as me :-(
Good Luck
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New Customer Fibre wrong speed

@Macgoober
Sorry for the wait, we're currently investigating the cause of this and we'll update you shortly.
ssjinzo
Newbie
Posts: 4
Registered: 22-01-2013

Re: New Customer Fibre wrong speed

Quote from: Sharaz21
My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz

same issue with me i got my fiber on Friday and getting 40/20 when i should get 80/20 was tested by the engineer and my socket and it read 80/20 after connecting my router and doing speed test iam only getting 36-37/15.  how do i sort this out 
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Customer Fibre wrong speed

You don't have the same issue - there is no product 40/20 - please reply to me in your other post
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: New Customer Fibre wrong speed

Hi Sharaz,
You're on the higher product now, let me know how you're getting on.
Sharaz22
Newbie
Posts: 5
Registered: 06-01-2013

Re: New Customer Fibre wrong speed

Quote from: chrispurvey
Hi Sharaz,
You're on the higher product now, let me know how you're getting on.

It is working great now i was not expecting the speed to be that high i am getting 9Mb Download speed.
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: New Customer Fibre wrong speed

That's good to hear, thanks for letting us know.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team