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New Customer Fibre wrong speed
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New Customer Fibre wrong speed
22-01-2013 9:25 AM
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My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz
Thanks
Sharaz
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Re: New Customer Fibre wrong speed
22-01-2013 11:45 AM
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Hi Sharaz,
As soon as your order is complete I'll place a modify order to move you higher to the correct product, this will complete tomorrow for you.
As soon as your order is complete I'll place a modify order to move you higher to the correct product, this will complete tomorrow for you.
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Re: New Customer Fibre wrong speed
22-01-2013 1:13 PM
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Quote from: Sharaz21 My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz
I had the same issue last week - based upon my original post too there seem to be a number of others in a similar position to us. I got switched on to the new product at the weekend but my speed is still not right - i've had to raise another fault to try and get my IP Profile corrected - looks like an issue the BT side. Initially the response was quite quick but it has taken a while to get this bit sorted - so frustrating!
When you do switch my advice would be to make sure you test it - you may get the same issue as me 😞
Good Luck
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Re: New Customer Fibre wrong speed
22-01-2013 2:52 PM
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@Macgoober
Sorry for the wait, we're currently investigating the cause of this and we'll update you shortly.
Sorry for the wait, we're currently investigating the cause of this and we'll update you shortly.
Message 4 of 9
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Re: New Customer Fibre wrong speed
22-01-2013 6:48 PM
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Quote from: Sharaz21 My fibre unlimited is due to be installed today my line has been activated i am on 40/10 connection too i was given the estimate of 58.1 Mbps please can someone put that right
Thanks
Sharaz
same issue with me i got my fiber on Friday and getting 40/20 when i should get 80/20 was tested by the engineer and my socket and it read 80/20 after connecting my router and doing speed test iam only getting 36-37/15. how do i sort this out
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Re: New Customer Fibre wrong speed
22-01-2013 6:51 PM
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You don't have the same issue - there is no product 40/20 - please reply to me in your other post
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Re: New Customer Fibre wrong speed
23-01-2013 11:43 AM
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Hi Sharaz,
You're on the higher product now, let me know how you're getting on.
You're on the higher product now, let me know how you're getting on.
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Re: New Customer Fibre wrong speed
23-01-2013 4:00 PM
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Quote from: chrispurvey Hi Sharaz,
You're on the higher product now, let me know how you're getting on.
It is working great now i was not expecting the speed to be that high i am getting 9Mb Download speed.
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Re: New Customer Fibre wrong speed
23-01-2013 4:40 PM
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Message 9 of 9
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