New Customer, Fastpath request + Uncap upload
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New Customer, Fastpath request + Uncap upload
31-10-2013 6:11 AM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 9:08 AM
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PM Chris Purvey, Matt Taylor if urgent.
Welcome to plusnet
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 9:11 AM
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Welcome to the forums. Your Local Exchange does not have ADSL2 (Up to 16Mb) support yet, therefore your line has been provisioned on 20CN (Up to 6Mb). With 20CN we can uncap the upload, however this is chargeable and comes under the <a href="http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml">Max Premium</a> option.
I can certainly arrange for your line to be on Fastpath once your broadband order completes without any problems.
Please let us know if we can be of any further assistance.
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 10:48 AM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 11:01 AM
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It's impossible for me to say what ping rates you are going to get, however, I would guess that your pings will be low if you are relatively close to your Local Exchange (If you're estimated good speeds, you are likely near the exchange). Your exchange does not have 21CN (Up to 16Mb) technology installed in it, which is why we are unable to provide you with that service.
When the technology does become available, we will be sure to migrate you over free of charge. As I stated previously, on 20CN, the uncapping your upload speeds is chargeable on the Max Premium product. Once your exchange is regraded to ADSL2 and we migrate you onto it, we can uncap your upload speeds without any issues, free of charge.
Let us know when your broadband order completes and we'll make sure you are on fastpath.
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 11:09 AM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 11:12 AM
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I honestly couldn't say what your exact speeds or pings are going to be, only because there are quite a few factors that could determine what you will get. Those factors include, your line length, cable quality and the quality of your own internal wiring for example.
Once you're connected up, we'll certainly take a look at your connection and ensure we're getting the best from your line - if you're not, we'll work with you to get the best we can out of it for you.
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 11:58 AM
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Hope that helps
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 12:13 PM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 1:16 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 1:19 PM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 3:55 PM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 3:59 PM
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Re: New Customer, Fastpath request + Uncap upload
31-10-2013 4:05 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New Customer, Fastpath request + Uncap upload
31-10-2013 4:17 PM
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Quote from: MickHowes1 rough description - basically instead of packets taking extra unneeded steps they go alot quicker, thereby loweing your latency on your line and responding alot quicker.
and does it affect downstream or upstream speeds?
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