New Contract And Speed Immediately Drops

[#1]

Having had problem free connection using Plusnet for must be two years I changed the contract to include line rental. Speed immediately drops to completely unusable connection and I need to download software which is currently not possible. It's hardly even possible to test the connection speed properly. Worse than dial up.

[#2]

Speed seems to be OK now. Maybe just coincidence that I've changed contract but I didn't want to leave Plusnet due to good service. No speed drops like this for a several years.

[#3]

Hi, sorry to hear that but very glad the speed has picked up. You've been connected for over 11 days solid now so I suspect either a busy gateway or similar rather than any sort of fault but please do let us know if it happens again and we'll see what we can do.