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New Connection d/l 19.mb at router - upload 0.43mb a router

moansalot
Newbie
Posts: 4
Registered: 09-06-2013

New Connection d/l 19.mb at router - upload 0.43mb a router

New connection previously with BE on LLU service  - if anything d/l speed is quicker  but it's the upload speed that i'm enquiring about  with BE i was getting 1.2-1.3mb upload  but as per subject considerably less with my Plusnet line.
Connection has not been up for 3 days  yet admittedly - but upload speed is showing rock steady 433 while d/l is 19400 - is this correct  or should i be expect a better upload speed ?
using supplied modem  - but similar speeds with previous netgear
7 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Hey there,
Welcome to Plusnet and the Community Boards,
By default the upload speed is capped at 448 - You are able to request for this to be uncapped, however there is always the risk of the line becoming unstable (we have to make you aware of this).
If you want me to place this order, just reply here and I'll sort it out for you Smiley
Regards,
Matt
moansalot
Newbie
Posts: 4
Registered: 09-06-2013

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Matt / Paul
Please remove the upload cap  - if it causes problems  - then i guess we can always re-instate it
Documentation didnt mention a cap being in plce  - hence my question
Thanks for prompt reply
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Hey Paul,
No worries - I've placed the order to remove the cap for you (reference 1-16382825537) this order will complete on 11th June.
Enjoy the rest of your day!
Matt
moansalot
Newbie
Posts: 4
Registered: 09-06-2013

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

thanks
wont hold our feet to the fire for wrong info - but what sort of improvement might i expect in upload speed
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Hey,
The upload speed will be "up to 1Mbps" I believe.
Thanks,
Matt
moansalot
Newbie
Posts: 4
Registered: 09-06-2013

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Thanks
Fingers and everything else crossed
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New Connection d/l 19.mb at router - upload 0.43mb a router

Looks like it's due to complete tomorrow for you, hope it improves things Smiley