New Account - Awaiting Activation
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New Account - Awaiting Activation
22-09-2008 6:49 PM
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The username is norriec. Please could someone at PlusNet check if this is awaiting any action feom the user.
Many thanks, R
Re: New Account - Awaiting Activation
22-09-2008 6:52 PM
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There is no current action required and if we come across problems with the confirmation stage, we will be giving the customer a call.
A call to the support centre with updates payment details will be able to speed the activation.
Re: New Account - Awaiting Activation
22-09-2008 7:44 PM
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In a previous thread, James quoted that it would take 10 working days to complete the migration if it was done by Direct Debit. This is (working) day six so I expected that the order would have been submitted by now.
What date would you now estimate the migration to complete? The User wants to avoid paying Tiscali for another month's subs.
R
Re: New Account - Awaiting Activation
22-09-2008 7:45 PM
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However, if your referral calls in with his/her credit card details, the first payment will be taken there and then which will speed up the entire process!
Edit: Looks like you knew that already - was typing while you were posting!
Re: New Account - Awaiting Activation
22-09-2008 7:53 PM
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I am trying to ascertain that the DD migration process is on schedule.
Re: New Account - Awaiting Activation
22-09-2008 8:50 PM
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As soon as the email saying the Direct Debit is active (will also leave a service notice in the contact us section), it will be 5 working days for migration from that point.
Re: New Account - Awaiting Activation
22-09-2008 11:37 PM
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I refer to James' response to my questions in this thread: http://community.plus.net/forum/index.php/topic,67736.0.html
If I understand you correctly, the Direct Debit should have been "Active" on working day five which was last Friday. Should I be concerned that it is almost working day seven and this has not yet happened?
Can I ask you to check this when you get a moment tomorrow. We still have time to avoid this running into another Tiscali month but it is getting close.
R
Re: New Account - Awaiting Activation
23-09-2008 10:31 AM
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I've asked one of our finance guys to have a look at this for you. He's going to have a look when he's out of his meeting that he's had to dive into.
From my perspective, there doesn't look like there's anything that's actually wrong, but he'll double check it for me nonetheless.
Re: New Account - Awaiting Activation
23-09-2008 2:29 PM
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The direct Debit Instruction has now gone active, so it should be about 5 working days from now.
Re: New Account - Awaiting Activation
23-09-2008 7:15 PM
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Thanks again, R
Re: New Account - Awaiting Activation
30-09-2008 4:27 PM
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Please could somebody check that the service has been started at PlusNet. Username is norriec
I would raise a ticket but the Help and Support Wizards really suck and I couldn't find the fast path to raise a Ticket. Isn't it time you fixed this! You have had numerous suggestions about this on her and TBB.
Re: New Account - Awaiting Activation
30-09-2008 4:29 PM
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Re: New Account - Awaiting Activation
30-09-2008 4:32 PM
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Can you try again please?
Re: New Account - Awaiting Activation
30-09-2008 7:15 PM
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All fixed and running sweetly at a full 8Med down and 448K Up. User is very impressed! He now believes that I have a Red Phone to the gods.
Very impressive service and deserving of all the awards you have got.
Now, when will I be able to come back ...
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- Re: New Account - Awaiting Activation