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New ADSL and phone line not working.

jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

New ADSL and phone line not working.

Hello
Today is my for my swap over from bt to plusnet.
The swap happened at 7:45 this morning. Phone line is working good but I can't connect to ADSL.
Put my new username and password in router but no connection. Anyone any ideas what could be wrong?
Thanks.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: New ADSL and phone line not working.

The phone order is showing as complete, however at the moment we haven't received notification of the broadband completion. It's due to complete today so I've activated your account to allow you to connect asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: New ADSL and phone line not working.

Thanks Chris
Wonder if they forgot my ADSL as I can't get on BT either.
Usually it's just a swap while doing phone line.
jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: New ADSL and phone line not working.

Chris
I still can't get on ADSL. It's all active but authentication won't let me connect.
Thanks
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: New ADSL and phone line not working.

Unfortunately as the order hasn't closed yet (they can complete any time) we can't even test the line at the moment. We need to wait and let the order complete at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: New ADSL and phone line not working.

Ok thanks mate
It's on now.
Out of interest why does it take BT so long to complete the order? whenever i have moved ISP in the past it has been instant.
Thanks
mav:quote
Superuser
Superuser
Posts: 11,559
Thanks: 2,975
Fixes: 22
Registered: 22-08-2007

Re: New ADSL and phone line not working.

Someone forgot to complete the paperwork in a timely fashion.  Sad
jmac80
Dabbler
Posts: 24
Registered: 27-12-2015

Re: New ADSL and phone line not working.

Grin Sounds about right.
Thanks again guys the service is running great!