New ADSL and phone line not working.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New ADSL and phone line not working.
New ADSL and phone line not working.
14-01-2016 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Today is my for my swap over from bt to plusnet.
The swap happened at 7:45 this morning. Phone line is working good but I can't connect to ADSL.
Put my new username and password in router but no connection. Anyone any ideas what could be wrong?
Thanks.
Re: New ADSL and phone line not working.
14-01-2016 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New ADSL and phone line not working.
14-01-2016 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wonder if they forgot my ADSL as I can't get on BT either.
Usually it's just a swap while doing phone line.
Re: New ADSL and phone line not working.
14-01-2016 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I still can't get on ADSL. It's all active but authentication won't let me connect.
Thanks
Re: New ADSL and phone line not working.
14-01-2016 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New ADSL and phone line not working.
14-01-2016 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's on now.
Out of interest why does it take BT so long to complete the order? whenever i have moved ISP in the past it has been instant.
Thanks
mav:quote
Re: New ADSL and phone line not working.
15-01-2016 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: New ADSL and phone line not working.
15-01-2016 11:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again guys the service is running great!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New ADSL and phone line not working.