cancel
Showing results for 
Search instead for 
Did you mean: 

Never had broadband like it

Johnmw
Newbie
Posts: 8
Registered: ‎15-09-2013

Never had broadband like it

Ok when it works, but needs rebooting everyday, sometimes two or three times before it decides i'm allowed access to the inter web, can't wait for my contract to end, only problem is it's not until september!!!!  Aaaarrrrgggghhhhh!!
1st world problems
9 REPLIES
thesawdust
Grafter
Posts: 384
Registered: ‎28-10-2013

Re: Never had broadband like it

why not try http://faults.plus.net - or even call PlusNET?
Superuser
Superuser
Posts: 12,752
Thanks: 4,016
Fixes: 26
Registered: ‎22-08-2007

Re: Never had broadband like it

John,
If you describe more precisely your problem, may be other forum members could provide assistance.
Repeatedly bouncing your router is far from ideal, it might severely degrade your line speed as the equipment in the BT exchange might think that there are problems with the phone line.
A description of your configuration ADSL / FTTC / WiFi or wired and the error states you perceive would be a good starting point.  Depending upon the nature of the problem, jumping ISPs is not likely to fx the issue if it relates to the BTOR supplied infrastructure.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Never had broadband like it

Are you using a wired or wireless connection to the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 18,833
Thanks: 2,016
Fixes: 258
Registered: ‎11-01-2008

Re: Never had broadband like it

From his previous posts there is no master socket and filters seem to be failing on a regular basis, just a bit of info for those trying to help Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

harvestgoddess
Dabbler
Posts: 14
Registered: ‎15-11-2012

Re: Never had broadband like it

Have to be honest Plusnet you need to clamp down on the rude replies people come here obviously looking for help and assistance most unfriendly helpful forum these people are PAYING customers and they can NOT be expected to tech savy like some .
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Never had broadband like it

Quote from: Johnmw
Ok when it works, but needs rebooting everyday, sometimes two or three times before it decides i'm allowed access to the inter web, can't wait for my contract to end, only problem is it's not until september!!!!  Aaaarrrrgggghhhhh!!
1st world problems


Hi,
Can you post the router line stats from the TG582n with it connected by ethernet cable to the computer:
http://www.kitz.co.uk/adsl/frogstats.php#61
When the connection is being lost are you using wireless connectivity or is the computer connected by wire.
Edit > Using a corded phone f you dial 17070 and take option 2 can you hear any noise or crackling sounds?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Never had broadband like it

Johnmw,
It looks like your connection has been dropping out fairly frequently, however things seem to have leveled out since Saturday afternoon:
<img src="http://community.plus.net/visualradius/generated/image13853732362818.png"/>
If that starts to become an issue again I'd get a fault raised using the link in thesawdust's reply.
Hope that get's sorted soon.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Superuser
Superuser
Posts: 12,752
Thanks: 4,016
Fixes: 26
Registered: ‎22-08-2007

Re: Never had broadband like it

Adam,
Is this Harvestgoddess' connection history or Johnmw's?
Is it possible you've had HG's name in mind (having just updated their post) when you did this one?
Cheers,
Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Never had broadband like it

Yep, straight up mistake, edited Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team