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Never ever trust PlusNet provision team

Roughbounds
Newbie
Posts: 1
Registered: 18-11-2016

Never ever trust PlusNet provision team

Over a month ago I had a 'brilliant' idea of switching my broadband and phone to PlusNet from BT. Save I thought to myself... how wrong of me was that... it has been now 2 weeks that I am without internet... tried calling, sending messages and... in 48 hours you will have a service... another 48... 72.... two weeks have passed and no one seems to be taking the matter seriously.
2 REPLIES
ernie1
Dabbler
Posts: 16
Registered: 04-01-2017

Re: Never ever trust PlusNet provision team

Yep I have had  a similar expereince with PlusNet team...they make the correct noises...but nothing gets done....you can cancel the move if you give them 24 hour notice to provide a guaranteed date, if they dont then you can leave with no penalty

Cagney1994
Rising Star
Posts: 304
Thanks: 5
Fixes: 2
Registered: 28-07-2013

Re: Never ever trust PlusNet provision team

I moved from BT to PN about 18 months ago and everything went smoothly. Maybe it's certain areas in the country where there's problems?

 

We also have to remember it could be an engineer that could be at fault. Maybe he didn't change over the necessary 'wires' at the exchange etc..?