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Network TV cannot get DNS from router TG582n

Cobalt19
Grafter
Posts: 32
Registered: 08-05-2013

Network TV cannot get DNS from router TG582n

It has been working fine - delivering BBC iPlayer to the TV and suddenly the TV reports back that the DNS settings are incorrect despite the fact that IP and DNS are set to Auto on the TV network setup and always have been.
Has there been a change in Plusnet somewhere? I want iPlayer service back.  Whats the story Plusnet?  i never had this problem with my previous ISP and router - and nothing  has changed on my TV.
Massively unhappy.
8 REPLIES
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Network TV cannot get DNS from router TG582n

What model TV is it ?
How is it connected ? - wireless / ethernet cable / mains homeplug
Superuser
Superuser
Posts: 9,383
Thanks: 697
Fixes: 51
Registered: 06-04-2007

Re: Network TV cannot get DNS from router TG582n

I'm not aware of any reason why that should stop working. iPlayer still works OK on my TV connected via wireless to my TG582n.
You could try disconnecting then reconnecting the PPP session using the Disconnect/Reconnect button in the router's administration interface. Try starting up iPlayer again after that.
David
Cobalt19
Grafter
Posts: 32
Registered: 08-05-2013

Re: Network TV cannot get DNS from router TG582n

Embarrassed I am embarrassed to say that I discovered the cause of the problem was the powerline LAN cable was pulled out of the socket!
Devonian
Grafter
Posts: 1,854
Registered: 01-05-2011

Re: Network TV cannot get DNS from router TG582n

LOL 
Plusnet.. all your fault!
Moderator
Moderator
Posts: 26,183
Thanks: 1,330
Fixes: 60
Registered: 14-04-2007

Re: Network TV cannot get DNS from router TG582n

It happens Wink

Customer and Forum Moderator.

Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: Network TV cannot get DNS from router TG582n

Thanks for letting us know  Cheesy
Community Gaffer
Community Gaffer
Posts: 5,082
Thanks: 395
Fixes: 5
Registered: 04-04-2007

Re: Network TV cannot get DNS from router TG582n

Cobalt19:  Happens to the best of us.  My RaspBMC install updated and wasn't playing any mp3s the other day.  I spent 2 hours reading through bug reports to suddenly remembered I'd turned my NAS off which had all the mp3s on....
Kelly Dorset
Broadband Service Manager
Cobalt19
Grafter
Posts: 32
Registered: 08-05-2013

Re: Network TV cannot get DNS from router TG582n

Thanks Guys.  Shocked
I will check the cables first if there is a next time!